Old lion still does tricks
December 07, 2017

Old lion still does tricks

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

We use Chatter as a part of our Salesforce CRM platform. Mostly for communication about opportunities and across the entire company. It's a convenient way to stay informed about what's happening in our Salesforce CRM instance and participate in discussions.
  • Opportunity communication - tagging people and notifying teams across an org
  • Sharing documents - ability to attach documents in discussions and make them accessible to relevant people
  • Polls - ability to post polls in an opportunity in Salesforce CRM and easily get results
  • Outdated UI
  • More post settings - who can see and who can't
  • Better desktop and mobile experience (again about UI)
  • Definitely helped individuals and teams collaborate on a specific opportunity or similar object in Salesforce CRM. Quick and easy.
I've tried Slack and HipChat, but the aren'y integrated with Salesforce as much so I can't really compare. Yet we love Slack for many integrations and simplicity.
It'll work well if there are multiple people or teams working in Salesforce CRM on an opportunity or similar thing. It keeps all the communication in one place and allows documents/URL /polls.

Chatter (discontinued) Feature Ratings

Task Management
1
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
3
Search
3
Visual planning tools
Not Rated
Chat
7
Notifications
7
Discussions
7
Surveys
7
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
4
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated