Chatter Review - Does what it needs to, nothing more
August 26, 2019

Chatter Review - Does what it needs to, nothing more

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

Chatter is being used by our Global Sales Team as a vehicle to post about news, sales tips, updates, etc. It is directly connected to our Salesforce so we can have conversations about opportunities, and everything can be tracked, searched, and ultimately lives within Chatter/SFDC

It is great because you can create multiple groups within Chatter. We have groups by department, teams within those functions, strategic groups for knowledge share, etc.
  • Very easy to go back and search. It keeps a history.
  • Ability to comment and tag users on a thread.
  • You have the ability to share articles, attachments, decks, etc that may be relevant
  • Ability to conduct polls within a group or chat
  • Looks very dated.
  • Not user-friendly on mobile.
  • Feels cumbersome.
  • Not as many features or functionality as a tool like Slack
  • Helps keep a database of info and allows new hires to go back, search, and access content.
  • Creates one central place for communication.
  • Directly within Salesforce. Makes it easy to have everything in one solution.
  • Allows transparency between the organization and all offices
It feels very dated for a chat tool with a very simplistic and basic feel. Not a fluid 1:1 chat solution.
I have not had any support issues.
Chatter allows you to converse in SFDC which is the core of any sales organization. Keeps everything under one roof.
I think Chatter may be suited for very, very large enterprises. Great tool if leadership needs to update a large team about something. When lots of conversations are happening other tools may be more user-friendly.

It's a simplified chat log. Great for basic communication, file sharing, and keeping a searchable history of conversations.

Chatter Feature Ratings

Task Management
Gantt Charts
Not Rated
Not Rated
Workflow Automation
Not Rated
Mobile Access
Visual planning tools
Not Rated
Internal knowledgebase
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Not Rated
Video files
Audio files
Document collaboration
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated