Chatter does it's job but is often not used by employees
August 22, 2019

Chatter does it's job but is often not used by employees

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

Currently, we use Chatter as a way to communicate on open opportunities in Salesforce. This is widely used across the sales organization, and our teams have put a high emphasis on using it to communicate on pipeline and opportunities. Chatter is great as our managers are easily able to message us and add context to questions they have when referencing an opportunity in Salesforce. This keeps a log of conversations based on an opportunity rather than losing it in G-chat.
  • Keeps conversations organized and relevant.
  • Allows management a view into conversations around multiple opportunities with multiple reps.
  • Logs everything in Salesforce for reference later down the road, rather than losing the conversation in G-chat.
  • It seems a bit out-dated and is not very user-friendly.
  • It often gets forgotten as G-chat is easier to use.
  • If you are not constantly following, conversations often get forgotten.
  • Chatter has kept me accountable for responding to management about next steps on opportunities.
  • Chatter has kept me involved in team polls by managers.
  • Chatter has kept me up to date on my pipeline management and deal cycles.
At the end of the day, Chatter is a very useful tool. I personally do not use it as much as I should but that's because I am very stuck in my ways using Gmail. It would be great if Chatter could create a more seamless and user-friendly experience so that I was more drawn to use it.
I have never had an issue with Chatter, so I would have to say the support is pretty good in terms of keeping their platform stable. Salesforce is a great company and we are enterprise clients, so if anything were to ever go wonky I'm sure our account managers would be all over it.
I personally like Google Hangouts more due to the flow of conversations. I find it a much more efficient way to speak back and forth with work colleagues, other than face-to-face of course. But, as a manager I could see how Chatter would be useful to use when managing pipeline.
Chatter is well suited for companies who live and die in Salesforce and have large teams that upper management would like to get context on their manager/rep's conversations around opportunities as the sale cycle progresses.

Chatter is not well suited for smaller organizations. G-chat and emails would likely get them by because they have fewer opportunities and sales reps to manage.

Chatter (discontinued) Feature Ratings

Task Management
Mobile Access
Visual planning tools
Internal knowledgebase
Integrates with Gmail and Google Hangouts
Integrates with Outlook
Not Rated
Document collaboration
Access control
Advanced security features
Device sync