Chatter does it's job but is often not used by employees
August 22, 2019
Chatter does it's job but is often not used by employees
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chatter
Currently, we use Chatter as a way to communicate on open opportunities in Salesforce. This is widely used across the sales organization, and our teams have put a high emphasis on using it to communicate on pipeline and opportunities. Chatter is great as our managers are easily able to message us and add context to questions they have when referencing an opportunity in Salesforce. This keeps a log of conversations based on an opportunity rather than losing it in G-chat.
Pros
- Keeps conversations organized and relevant.
- Allows management a view into conversations around multiple opportunities with multiple reps.
- Logs everything in Salesforce for reference later down the road, rather than losing the conversation in G-chat.
Cons
- It seems a bit out-dated and is not very user-friendly.
- It often gets forgotten as G-chat is easier to use.
- If you are not constantly following, conversations often get forgotten.
- Chatter has kept me accountable for responding to management about next steps on opportunities.
- Chatter has kept me involved in team polls by managers.
- Chatter has kept me up to date on my pipeline management and deal cycles.
I personally like Google Hangouts more due to the flow of conversations. I find it a much more efficient way to speak back and forth with work colleagues, other than face-to-face of course. But, as a manager I could see how Chatter would be useful to use when managing pipeline.
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