Chatter is simple, but necessary
September 14, 2019

Chatter is simple, but necessary

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

Chatter is used to communicate about specific artifacts in our Salesforce instance. It improves collaboration and clarity within accounts, and allows us to spend more time in Salesforce versus going to a separate application and getting distracted. This is used across sales and marketing within my company. It's very easy to use.

Pros

  • I like being able to @mention my colleagues.
  • It lives in Salesforce, which is great.
  • Flexible enough to communicate some personality through its messaging.

Cons

  • Notification rules are hard to find and tweak.
  • It feels a bit antiquated.
  • The instructions for use could be clearer.
  • Better communication among sales teams.
  • Increased revenue due to better collaboration.
  • Faster deal cycle due to increased communication.
It is tough because there are several applications that allow for internal communication among teams. Chatter, however, is the only one that's native to Salesforce and allows for all communication to be attached to their respective artifacts. We use Slack in addition to Chatter because having a SFDC specific messaging app keeps our communication focused on work.
It seems like we've have never had a problem with our ability to use Chatter.

Do you think Chatter (discontinued) delivers good value for the price?

Yes

Are you happy with Chatter (discontinued)'s feature set?

Yes

Did Chatter (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Chatter (discontinued) go as expected?

Yes

Would you buy Chatter (discontinued) again?

Yes

Carta (formerly eShares), BambooHR
If your sales force uses Salesforce, Chatter is a no brainer. It facilitates collaboration and communication all within Salesforce, which is sometimes the hardest thing to get reps to do: be in Salesforce. If there is any form of team selling happening within your company, you'll have to communicate, and Chatter will help.

Chatter (discontinued) Feature Ratings

Project Management
5.7
Scheduling
8
Mobile Access
4
Search
5
Communication
8.3
Chat
10
Notifications
6
Discussions
9
Surveys
8
File Sharing & Management
10.0
Document collaboration
10

Comments

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