Overall Satisfaction with Chorus.ai
Used in sales and customer success for visibility, coaching, training, accountability, and marketing purposes.
- Coaching Moments
- Coaching Scorecards
- Filtering
- Instances where companies have multiple brands
- UX/UI with transcriptions. The older one was better
- We are quicker to fire individuals.
- We know where we're losing money.
- We have more of a people problem than Chorus.ai can specifically help with, but it does tell us who we need to focus on.
Chorus.ai has a better UX/UI and better sales/customer success focus.
We use scorecards for demo/cold call certifications and moments to help train people on specific focal points.