How I feel about
Anonymous | TrustRadius Reviewer
November 11, 2019

How I feel about

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with

We use across the whole organization. The Product team uses it to hear things directly from the customer - it helps them with product strategy and development, along with identifying areas of support for the sales team. Customer Success, Sales, Marketing, and the Executive Team all use it too. Things we use for training/ coaching opportunities. To share with our Board when providing an update, or to help illustrate a challenge, we need their help with. To research topics (you can search for words or phrases across all your calls, and then listen to how that topic is discussed). It is something that the whole organization benefits from.
  • provides an opportunity to coach employees - be it customer success, sales, or other.
  • Speeds up onboarding by letting new employees "listen in" on phone calls and presentations.
  • offers competitive intelligence by capturing how all your prospects talk about a particular competitor.
  • I'd like to see it easier to capture small audio clips and email them. Current capability is a bit clunky IMO.
  • The recommended listening emails that come through are not all that helpful. Perhaps if I had a larger team (current team of 10), then it may be, but for now, I have never once used that email.
  • Have not measured, but there is no negative impact. Just the increase in internal collaboration is worth the investment.
I have not used or trialed any other products.
I prefer to randomly listen to the phone calls of my choice, or ask the reps to send me ones they want me to listen to.

I do enjoy the "search" function where I can put in a keyword and have it surface all of our discussions where that word is mentioned.