Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Pipeline Visibility & Forecasting Confidence
- Market Intelligence (Competition, Product, Messaging)
- Voice of Customer & Disseminating Success Stories
- Allows sales to share calls with other departments driving change (product, marketing, etc.)
- Use of playlists allows us to onboard reps faster
- Integrations with Zoom and SFDC streamlines the process for us
- Easier filtering of calls
- More accurate AI for smart playlists
- More training videos
The decision was made by higher-ups, and it's our first time using a software like this.
We use many other tools and Chorus.ai fits in seamlessly. We have it integrated with Zoom and Salesforce, which are most important. It appears there is an SSO/Okta integration and we will hopefully be doing that next.
When other people within our organization would like to hear sales calls, Chorus.ai has made it very easy to share snippets or whole calls with them. This has saved a ton of time--instead of having to wait and shadow a sales rep, they can listen to it on their own.
We've had a fantastic CSM and when they're not available the support center has been helpful. Not sure if there is live chat but that would be helpful.