A great way for marketers to get exposure to sales calls
May 24, 2020

A great way for marketers to get exposure to sales calls

John Rougeux | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Market Intelligence (Competition, Product, Messaging)
  • Voice of Customer & Disseminating Success Stories
  • I like being able to watch Zoom calls at 2x speed.
  • Seeing how much time I talk vs others is helpful.
  • I like how Chorus.ai automatically records my Zoom meetings.
  • The transcription function is hard to use, not always sure what to do.
  • It would be great if I could share recordings with people who don't have an account.
  • Would like to be able to download audio only files.
  • Helped me obtain clearer outcomes from internal discussions.
  • Saves time from not requiring everyone to attend a live meeting.
  • Improves our ability to learn from sales conversations.
The main integration I use is between Zoom and Chorus. I simply schedule a meeting on my Google Calendar with my Zoom link, and Chorus takes care of the rest. I share these Chorus recordings in Slack, but there isn't much integration there. It might be more helpful if Chorus links provided video previews in Slack itself.
Giving everyone on our marketing team the chance to listen to sales and customer success calls has been a huge win. In fact, two of our writers listen to at least two Chorus calls every week. This is critical information they need to come up with content ideas and better understand our audience, and it saves us a ton of time in the process.
I haven't had any exposure to the support team. I did run into an issue with not having my Zoom account linked to my Chorus account. I think that was because I had a certain account type that didn't provide access to that feature. It wasn't obvious how I could make that upgrade, as nothing in the software provided direction. I ended up having to go through our IT department to make this request, which was a bit of a hassle.
I wasn't involved in the decision to purchase Chorus, so I can't really evaluate how it stacks up against other solutions.
I use Chorus mainly so I can review meetings I have with my colleagues. These meetings are often discussions that I am facilitating with other departments, and it's difficult to take notes while moderating the conversation. Because Chorus records the call automatically, I can go back later to review the call. I can even pull notes from the transcript, which makes it much easier for me to document the outcomes of these discussions. I also like sharing these discussions with others who couldn't join the call. We also use Chorus to listen in on sales and customer success calls. Our marketing team needs to hear directly from customers, but scheduling separate interviews is both time-consuming for us and for them. Being able to listen to these calls after they happen gives us the exposure we need without requiring extra tie.