A great way for marketers to get exposure to sales calls
Overall Satisfaction with Chorus.ai
- Call Review
- Market Intelligence (Competition, Product, Messaging)
- Voice of Customer & Disseminating Success Stories
Pros
- I like being able to watch Zoom calls at 2x speed.
- Seeing how much time I talk vs others is helpful.
- I like how Chorus.ai automatically records my Zoom meetings.
Cons
- The transcription function is hard to use, not always sure what to do.
- It would be great if I could share recordings with people who don't have an account.
- Would like to be able to download audio only files.
- Helped me obtain clearer outcomes from internal discussions.
- Saves time from not requiring everyone to attend a live meeting.
- Improves our ability to learn from sales conversations.
The main integration I use is between Zoom and Chorus. I simply schedule a meeting on my Google Calendar with my Zoom link, and Chorus takes care of the rest. I share these Chorus recordings in Slack, but there isn't much integration there. It might be more helpful if Chorus links provided video previews in Slack itself.
Giving everyone on our marketing team the chance to listen to sales and customer success calls has been a huge win. In fact, two of our writers listen to at least two Chorus calls every week. This is critical information they need to come up with content ideas and better understand our audience, and it saves us a ton of time in the process.
I haven't had any exposure to the support team. I did run into an issue with not having my Zoom account linked to my Chorus account. I think that was because I had a certain account type that didn't provide access to that feature. It wasn't obvious how I could make that upgrade, as nothing in the software provided direction. I ended up having to go through our IT department to make this request, which was a bit of a hassle.
I wasn't involved in the decision to purchase Chorus, so I can't really evaluate how it stacks up against other solutions.
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