Chorus is like having a real-life Sales Intelligence Team showing you how to be better at your job!
May 24, 2020

Chorus is like having a real-life Sales Intelligence Team showing you how to be better at your job!

Kristina Finseth | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Process Improvements & Change Management
  • Handoffs & Collaboration / Knowledge Sharing
  • Chorus makes it easier to receive real-time and relevant coaching feedback.
  • Chorus helps pick up on key trends in your calls (i.e. how much you talk vs. your prospect, if recurring words come up like a specific competitor or objection).
  • Chorus gives you a place to take a deeper dive into the behaviors behind your call activity and seamlessly integrates with your CRM (in our case, Salesforce).
  • Less than 10% of the time, Chorus will fail to record a meeting automatically.
  • Reduced ramp time for new AE's, more calls to review before getting started.
  • Quantifiable coaching results and immediately actionable and applied feedback and improvements among the Sales Team.
Chorus is always on in the background when I get on my sales calls. It seamlessly fits into our existing sales tech stack with an automatic integration into Salesforce. I don't manually have to turn anything on to keep it running, which is super helpful. I haven't used a similar tool in the past, but I can tell you that there are a lot of tools out there that are stand-alone and siloed from the rest of the tech stack, which makes it hard to be as efficient.
The playlist functionality has been great for highlighting and pinpointing calls that the entire team can benefit from listening in on. Additionally, the snippet functionality makes it easy to highlight a really amazing comment from a prospect on a call that can be used in marketing collateral and/or to highlight key points and drive them home.
I haven't had a need to directly work with customer support, but their product team is ALWAYS turning to users to gather feedback on current and future product updates, which I absolutely love!
Chorus is great for SaaS-based and/or product-focused companies looking to gather sales intelligence to help fine-tune and optimize the buyer journey and sales process. In addition, it's a great tool for sales leaders to be able to more effectively coach their team, provide real-time feedback on call performance, and hone in on areas of improvement. Additionally, Chorus makes it easy to refer back to call activity and conversation so you can focus on just being present on the call and not trying to take as many notes.