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Excellent tool for mentoring reps
May 26, 2020

Excellent tool for mentoring reps

Tommy Perkins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Process Improvements & Change Management
  • Market Intelligence (Competition, Product, Messaging)
  • Voice of Customer & Disseminating Success Stories
  • Tags, such as sales skills and deal intelligence
  • Transcription
  • Visualizations of talk/listen
  • Sentiment detection
  • Predictive features, i.e., how predictive are engaging questions of winning a deal at our company?
  • More effective, personalized sales training
  • Faster ramp times for new hires
I use this alongside Salesforce to compile data about wins/losses and sales rep behavior.
I haven't worked with customer support.
I think Chorus.ai is helpful in trying to understand your sales team members' individual strengths and weaknesses, as well as what attributes are important in winning deals.

It would be interesting to see visualizations of how correlated certain tags, such as feature mentions, competitor mentions, pricing discussion, engaging questions, talk/listen ratios, etc., are to winning deals for my company.