Tool is worthwhile and don't limit it to just your sales team!
November 19, 2020
Tool is worthwhile and don't limit it to just your sales team!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- Market Intelligence (Competition, Product, Messaging)
- Voice of Customer & Disseminating Success Stories
- Sends me notifications for conversations I should have a heads up on.
- Makes it easy to know how the team is talking about a certain product or offering.
- Allows for me to catch up on a call without being on it.
- Takes notes for us, so we can focus on the conversation.
- Opportunity to improve the transcripts. Sometimes it's not fully accurate.
- Some of the triggers for topics seem to be highlighted when they should not be.
- Ability to get to reporting section takes a few extra clicks when it should be fairly straightforward.
- Insights.
- Coaching opportunity.
- Time savings.
It easily ties into our conferencing and call solutions.
It allowed for operational teams to gain insight into the conversations that they are supporting. Making handoffs easier or making it easier for other team members to get up to speed on the conversation, client needs, and delivery. Teams that weren't expected to find interest in this tool are highly engaged and find value in it.
There is an opportunity for improvement for Chorus to improve their onboarding experience for new customers or new users.