Great tool for CSMs!
January 28, 2022
Great tool for CSMs!

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Handoffs & Collaboration / Knowledge Sharing
- Voice of Customer & Disseminating Success Stories
My team uses Chorus every day to record external customer calls. It's really helpful for people as they take over accounts or for any customer escalations to be able to share the conversation verbatim and not rely on word of mouth to relay any important details. As far as I know, the whole organization uses Chorus.
Pros
- Next steps in email notifications
- Clarity of recording
Cons
- Transcription
- Integration
- Ease of adding Chorus to internal calls
- Reduced ramp time for new CSMs
- Hastened the escalation process to leadership
- Better transparency and communication within the team
- Recordings that never seem to expire so you always have historical context.
Haven't used any of the tools for Sales Enablement because I'm working in Customer Success
I haven't had anything like this previously, but I will say that the ability to save recordings for what appears to be forever, is so helpful! We've used Chorus calls from years ago to understand an event in a customer account and it's really helpful to be able to rely on that as a resource. It also just makes it easier to focus on the call and not worry about writing everything down.
I'm not sure if there are a lot of innovative ways we've used Chorus. We have a pretty standard practice, but it's very valuable for us so I don't think the lack of motivation is any indication of a lack of value.
I haven't interacted very much with our Support team, since I'm not a decision-maker and haven't had any issues with the tool personally. I have talked to our CSMs previously and they've all been very helpful!
Do you think Chorus by ZoomInfo delivers good value for the price?
Not sure
Are you happy with Chorus by ZoomInfo's feature set?
Yes
Did Chorus by ZoomInfo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Chorus by ZoomInfo go as expected?
I wasn't involved with the implementation phase
Would you buy Chorus by ZoomInfo again?
Yes
Comments
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