Chorus by ZoomInfo Review

In my role as a Financial Advisor, I use Chorus by ZoomInfo to capture and analyze client conversations in order to strengthen communication, improve documentation, and enhance the overall client experience. Chorus by ZoomInfo records and transcribes my virtual meetings, giving me a reliable way to review discussions, track follow‑ups, and maintain consistent, compliant messaging.

We use Playlists to help reduce ramp time by letting new hires quickly learn from top-performing calls. It also helps Improves team-wide communication consistency, since reps hear exactly how successful colleagues position products or handle tough questions. Additionally, it increases coaching efficiency, as leaders no longer need to manually search for examples—everything is pre-organized.

Chorus by ZoomInfo integrates cleanly with all three platforms we use—Salesforce, Zoom, and Microsoft Teams. It becomes the conversation intelligence layer that ties these systems together. Its value are especially strong because it not only captures our calls across Zoom and Teams but also enriches Salesforce with ZoomInfo-backed data and conversation insights to support our team.

We use Chorus by ZoomInfo as a “Voice of the Market” Engine for Product & Strategy Teams. We created automated smart playlists that filtered for competitor mentions, objections, trending customer concerns, and emerging needs—then shared them with product, marketing, and strategy teams. These teams rarely join sales or client meetings directly, so having curated real‑voice insights gave them a window into the market they’d never had before.

Our experience with the Chorus by ZoomInfo customer support team has been consistently positive, especially during onboarding and when leveraging their ongoing training and knowledge base resources. The combination of responsive support, structured onboarding, and easy‑to‑access self‑service materials has made a meaningful impact on how quickly and effectively our team adopted the platform.