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ChurnZero Review: "Easy and effective!"
https://www.trustradius.com/customer-successChurnZeroUnspecified9.350101
Ray Palani profile photo
November 19, 2018

ChurnZero Review: "Easy and effective!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

Every single account manager at my company uses ChurnZero. We write in daily tasks that we discussed in our clients' accounts. Mostly listing what we discussed in our monthly calls and any tips for the next time.

Having ChurnZero helps us know if a client may or may not churn. This has helped the company tremendously considering we can save our clients before they do churn thanks to the chart in ChurnZero.
  • Daily tasks that you're able to submit. This helps the score stay low and in the green which is great.
  • I'm able to see organic traffic and see how well they performed over the months.
  • Churnscore is my absolute favorite. Gives me better insight on where my clients stand or if they are at risk.
  • Nothing really that i can think of..I think it's a great product.
  • it has saved our clients from churning since we have insight on how they are performing.
  • Clients give us good NPS survey replies.
  • The messages syncing has had a positive impact since bosses are able to see we communicated with them.
One of my clients looked like they were going to churn from the churnscore card and because of the churnscore card Iwas able to keep them as a client.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
5
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
9
API
8
Integration with Salesforce.com
Not Rated