TrustRadius
Zero reason not to love it!
https://www.trustradius.com/customer-successChurnZeroUnspecified9.362101
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August 06, 2019

Zero reason not to love it!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

ChurnZero is being used to track our client's usage on our web tool and mobile app. The client success department uses it to track when our clients are using the software on a daily basis and what aspects they are using. It addresses the clients who begin slipping with no other indicator that they are unhappy with the service.
  • Customer Service Managers who actually take the time to connect with you over email and GoToMeeting to ensure you are using the software at its best potential.
  • Tracks daily usage, monthly usage, allows you to see all timelines for reports.
  • Easy to follow software once the first training has occurred.
  • Easy to change settings without feeling like its a 'drastic change'.
  • Specific on number of active users which puts a damper on a new employee trying to learn the software.
  • Many aspects to try and understand at first before knowing what you are doing.
  • Better tracking and automation of client journeys.
Companies offering software that should be being used daily would benefit from ChurnZero as it gives you an easy at a glance look at what progress your clients are making. It would be less appropriate if you are not centralized around a technology that needs to be tracked on the daily.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
8
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
8
API
10
Integration with Salesforce.com
10