Overall Satisfaction with ChurnZero
ChurnZero is being used by our Account Management and Customer Success team to assure that our customers are getting everything they need from the platform. With our product being in the SaaS world it is vitally important for us to know how much our customers are using our product. If we can identify a customer who is either doing very well or doing very poorly with the product it allows us to adjust accordingly and assure the customer gets what they need.
- Customer tracking.
- Ease of use.
- Better automated emails.
- Better customization of campaigns.
- Better integrations into CRMS.
ChurnZero is fantastic for any companies that need to track a users performance. Overall, it directly identifies power user vs struggling users and makes it possible to adjust your strategy to each type of customer. It is simple yet elegant and allows you to really know what your customers are doing well and what they are doing poorly.