TrustRadius
ChurnZero a NEED for any SaaS company
https://www.trustradius.com/customer-successChurnZeroUnspecified9.362101
Pedro Vittes profile photo
July 27, 2019

ChurnZero a NEED for any SaaS company

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

ChurnZero is being used by our Account Management and Customer Success team to assure that our customers are getting everything they need from the platform. With our product being in the SaaS world it is vitally important for us to know how much our customers are using our product. If we can identify a customer who is either doing very well or doing very poorly with the product it allows us to adjust accordingly and assure the customer gets what they need.
  • Customer tracking.
  • Metrics.
  • Ease of use.
  • Better automated emails.
  • Better customization of campaigns.
  • Better integrations into CRMS.
  • Positive ROI as it has helped saved customers from leaving our platform.
ChurnZero is fantastic for any companies that need to track a users performance. Overall, it directly identifies power user vs struggling users and makes it possible to adjust your strategy to each type of customer. It is simple yet elegant and allows you to really know what your customers are doing well and what they are doing poorly.

ChurnZero Feature Ratings

Product usage
9
Help desk / support tickets
9
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
9
Internal collaboration
Not Rated
Customer health scoring
10
Customer segmentation
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Dashboards
Not Rated
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated