TrustRadius
ChurnZero has been a game changer for our team
https://www.trustradius.com/customer-successChurnZeroUnspecified9.362101
Chad Schexnayder profile photo
August 06, 2019

ChurnZero has been a game changer for our team

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

ChurnZero has been adopted by our Client Success team, and it has been a game-changer. Our CS Team is utilizing the platform to monitor customer engagement and outreach. Creating plays allows us to monitor specific outreach goals per team member, and is automated enough to schedule recurring touchpoints during each customer's lifecycle.
  • Command Center: a great place for all CS team members to see which tasks they have remaining and what is upcoming.
  • Syncing: ChurnZero syncs with Zendesk, SFDC, and the API connection with our own platform, to monitor and report on usage/engagement.
  • Alerts: set up for when specific users take certain actions on the platform or enter low engagement.
  • I would make the editor to log activities larger by default, so that I can take notes without having to enlarge the window.
  • ChurnZero has been a great investment for our team and organization. Our C-Suite team now can always check in on customers, and when the last communication was with them, etc.
ChurnZero is great for CS teams, and for those who rely on customer information to always be up to date and monitored. The platform allows anyone to pick up exactly where they last left off with the client, since it enabled all correspondence to/from the customer to be rolled up into one place.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
9
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
Not Rated
API
10
Integration with Salesforce.com
10