ChurnZero has been a game changer for our team
Overall Satisfaction with ChurnZero
ChurnZero has been adopted by our Client Success team, and it has been a game-changer. Our CS Team is utilizing the platform to monitor customer engagement and outreach. Creating plays allows us to monitor specific outreach goals per team member, and is automated enough to schedule recurring touchpoints during each customer's lifecycle.
Pros
- Command Center: a great place for all CS team members to see which tasks they have remaining and what is upcoming.
- Alerts: set up for when specific users take certain actions on the platform or enter low engagement.
Cons
- I would make the editor to log activities larger by default, so that I can take notes without having to enlarge the window.
- ChurnZero has been a great investment for our team and organization. Our C-Suite team now can always check in on customers, and when the last communication was with them, etc.
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