Highly recommend for any CS Team out there
November 21, 2019

Highly recommend for any CS Team out there

Mae Ports | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

Our Customer Success team is utilizing ChurnZero to gain insight into our customer's activities and needs.
  • The team at ChurnZero has been super helpful and takes the time to understand our organization's needs to get the most out of the software.
  • They offer a large number of direct integrations to choose from which makes it easy to integrate into current operations.
  • Their interface is user-friendly.
  • There is an extensive amount of training necessary to fully utilize the platform.
  • It's forced us to clean up our data to get an accurate look at our customers.
  • It gives us real-time information on who is utilizing our software and what they are doing with it.
  • It allows us to align our processes and streamline the customer journey.
I would recommend it to anyone looking for an all-encompassing solution to learn about their customers, analyze trends, and outreach.

ChurnZero Feature Ratings

Product usage
9
Help desk / support tickets
9
NPS surveys
9
Sponsor tracking
9
Customer profiles
10
Automated workflow
9
Internal collaboration
9
Customer health scoring
10
Customer segmentation
10
Customer health trends
9
Engagement analytics
9
Dashboards
9
Role-based user permissions
9
API
10
Integration with Salesforce.com
10