Great tool for optimizing client success teams
November 16, 2019
Great tool for optimizing client success teams
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
This is being used by our client success department. The in-app messaging and ability to set up actions for certain events in the customer life cycle are game-changers for our productivity. These 2 features alone have made such a big difference in our operations and we've gotten great feedback from our clients about the in-app communication.
- In-app messaging. We have never had a tool for this and it makes a huge difference in how quickly and efficiently we can communicate new features to our client base.
- Triggered actions. Set up if/then statements to automate communication to groups of clients who meet certain criteria. Helps us not have to segment manually and hope we get it right.
- Churn Score. Helps us identify at-risk clients and spend our time efficiently to keep them happy.
- Some of the permissions are admin only, so it takes time to get things set up properly. We understand the reasoning for this but sometimes it slows us down.
- Calendars only sync if clients are involved with the meeting. It is not very helpful to have to use a different calendar system for internal meetings and it means that we don't have accurate availability showing on the churn calendars. This feedback has already been shared with the team so hopefully, this will be resolved in the future.
6 to 10 people