Overall Satisfaction with ChurnZero
ChurnZero is like having the MOST helpful assistant that keeps track of important tasks throughout the client journey. It sets up tasks linked to my calendar, and helps me make sure nothing falls through the cracks. The platform will auto-send surveys after tasks are done, so I can ensure every client gets a chance to provide feedback. ChurnZero helps everything running smoothly, connect better with my customers, and make decisions based on the feedback they provide. Personally, I love how my clients can fill out their survey after our call, and ChurnZero pushes it out to a Slack channel for visibility. My clients are always providing me with feedback that makes me super thankful I am valuable to them. ChurnZero reminds me of upcoming tasks and helps me ensure I am sending the emails, and logging the calls I have had. It solves organizational issues and provides transparency.
- Reminds me when a specific email template needs to be sent.
- Talks to Salesforce to log when calls and other tasks are completed.
- I wish ChurnZero talked to Front so that when I sent an email to Front, it would auto-tag it and know the task was completed.
- I wish you could mark an email as sent and not have to delete it if you choose not to send it through churn.
- Identifies at-risk customers.
- Automated task tracking and personalized communication.
- Insights into customer behavior.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes