ChurnZero is Awesome!
August 30, 2023
ChurnZero is Awesome!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
We use ChurnZero for all things retention-focused (proactive and reactive retention). We focus heavily on product usage/lack thereof and work on product adoption goals. We do both these things through a series of direct-to-consumer touch points through ChurnZero and internal prompts for teams to take action on the account.
- Product usage data
- Customer communication
- Advanced segmentation/reporting
- I'd like the ability to sync data back and forth between Salesforce on the Task level. I think this is probably a pretty specific use case, though.
- I'd like the ability to export plays (to include emails in the play) in one file for reference
- Email editor with more advanced functionality.
- We have historically low churn due to proactive outreach around risky components
- We leverage a free to paid upgrade experience through ChurnZero
- ChurnZero allows real-time ability to slice and dice customers based on product usage or lack thereof helping us make product decisions for our roadmap
We actually use both. We do not focus our usage of ChurnZero on the in-app functionality (that is something we do with Pendo) but we do find clearer usage data for a lot of elements with ChurnZero.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes