BE6000 innovated our telephony system with technology and cost reduction.
September 22, 2022

BE6000 innovated our telephony system with technology and cost reduction.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

6000M

Overall Satisfaction with Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) solution innovated our telephony system three years ago where we migrated from analog and digital telephony to IP telephony and also added new unified communications services such as chat, voice, video, and presence to be used in IP phones and computers. The solution improved the telephony and videoconferencing systems used by the company and was easily deployed in our data center. Call costs with the BE6000 have become much lower, and now you make calls to other branches for free.

Pros

  • Smarter and more economical telephone system.
  • Deployed on a Cisco UCS server.
  • Easy and centralized management.
  • Unified communications with chat, voice and video for all users.
  • Telephone support in Portuguese with Cisco.

Cons

  • A little complicated to install softphone on macbook.
  • It does not support for more than 1200 devices.
  • Evolution of technology from analog telephony to IP telephony.
  • More security and encryption in voice and video connections.
  • Works with legacy phones with ATA.
BE6000 support is Cisco Smartnet. It was expensive, but it's very good and efficient. Tickets are opened by email and phone with multilingual support. We've only used it a few times because we haven't had any serious problems yet.

Do you think Cisco Business Edition 6000 (discontinued) delivers good value for the price?

Yes

Are you happy with Cisco Business Edition 6000 (discontinued)'s feature set?

Yes

Did Cisco Business Edition 6000 (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Cisco Business Edition 6000 (discontinued) go as expected?

Yes

Would you buy Cisco Business Edition 6000 (discontinued) again?

Yes

I recommend Cisco Business Edition 6000 for scenarios of up to 1200 devices and 1000 users. It's ok for us because we have 800 users, and there are still a lot of licenses left. The Cisco Business Edition 6000 solution is implemented in our data center with redundancy to avoid any downtime. We use messaging, voice, and video features on phones and softphones installed on corporate computers. We have access from anywhere and anytime.

Cisco Business Edition 6000 (discontinued) Feature Ratings

9.8
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
9
Directory of employee names
10
9.6
Answering rules
10
Call recording
10
Call park
10
Call screening
9
Message alerts
9
10.0
Video conferencing
10
Audio conferencing
10
Instant messaging
10
9.5
Mobile app for iOS
9
Mobile app for Android
10

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