Item: Webex App
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

The business recently, like other companies, transitioned to a work from anywhere model and moved from desk phones to soft phones, in right about the perfect time to make remote work a viable solution to COVID.

Pros and Cons

Connection.
Reliability.
Security protocol.

Clarity on weak networks.

Return on Investment

We basically immediately saw benefit in investment, due to old phone system being obsolete and difficult - and costly parts were no longer needed.

Alternatives Considered

Webex (formerly Webex Teams) and Microsoft Teams

We use basically all versions of potential video conferencing software in the business, but Jabber is used in place of a desk phone, allowing the user to be anywhere and still use company phone resources for work related calls and meetings.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), ANSYS SCADE Suite, SOLIDWORKS

Likelihood to Recommend

So far using the Jabber software has been a seamless transition form desk phone set ups to soft phone and work from anywhere type of environment. Connection is good when internet speeds are reliable and the clarity is also good providing that an external to the laptop speaker is adapted to the working hardware.

Cisco Jabber Review

Overall Satisfaction with Cisco Jabber