Communication with Freedom of Location
Updated April 28, 2021

Communication with Freedom of Location

Eric Taylor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Jabber

We are in the process of rolling out Cisco Jabber to our enterprise community. We have been piloting it for quite some time now and it is one of my favorite collaboration tools that we have attempted to use in our organization. We plan to provide this to users in our organization that currently have or request a phone line for business purposes. Our users will have the flexibility of using that phone line on either a Cisco Jabber client or on the client and a physical desk phone. The problem that Cisco Jabber addresses for us is that it provides the ability for our user community to be mobile and flexible in location of where they do their work while still remaining reachable for collaboration with others.

To this point our user community that has already been given access to the platform is very satisfied with the capability to communicate with the tool. Many users have commented to us that they wish we had provided this capability quite some time ago. Many users were aware that the product existed based on past experience with another employer or just as a matter of having researched the available tools for collaboration that are currently popular.
  • The Cisco Jabber client allows a user the flexibility of location while still being available to anyone for collaboration and communication. No longer tethered to a desk to take calls. This is a huge benefit in my mind
  • Cisco Jabber also provides presence and availability status without even needing to actually call or send a message to someone to determine availability. This saves a ton of time from wasted effort trying to find someone and learn if they are available to collaborate.
  • When configured correctly Cisco Jabber can also be integrated with some calendaring systems to automatically update the status of a user.
  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Jabber is more of a softphone and chat/IM client for user communication and collaboration. Some other collaboration tools provide more features like digital whiteboarding and screen sharing as well as other features. When just considering the uses that Cisco Jabber excels at I think it is still hands down the right tool for the job. The calling and presence features are awesome and I love this product for it.
Truly the flexibility of not being tethered to my desk is the greatest joy of Cisco Jabber. It is so beneficial for me to be able to go to other offices and be collaborating with others but still not miss important calls to keep work flowing. This tool goes a long way to making users available to communicate while getting work done. I would totally recommend this as it is a great tool for modern professional environments.

Cisco Jabber Feature Ratings

Task Management
7
Gantt Charts
Not Rated
Scheduling
8
Workflow Automation
Not Rated
Mobile Access
10
Search
Not Rated
Visual planning tools
Not Rated
Chat
10
Notifications
7
Discussions
8
Surveys
2
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
7
Integrates with Outlook
9
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
8
Advanced security features
8
Integrates with Google Drive
Not Rated
Device sync
Not Rated