Item: Webex App
Rating: 7
Author: William Kercadó Alemany

Use Cases and Deployment Scope

I use Cisco Jabber [at my] call center. I [can] receive calls and resolve issues, application access, connection, request permission, block accounts, add roles, create new application users, unblock active directory accounts, and reset passwords. [Cisco] Jabber was used by the team group for meetings [as well]. The company uses [Cisco] Jabber for [bank attendants and] bank clients.

Pros and Cons

[Good for] call centers
Meetings
Appointments

Sound
Automatic settings
Connections

Return on Investment

Positive: uses local network
Negative: remote connection

Alternatives Considered

Google Hangouts (Classic)

[Cisco] Jabber is a more closed platform in the environment of a domain. It is only able to communicate more in the company environment since everything you say is recorded while you are connected, and also if you use [Cisco] Finesse. In my case, we used [Cisco] Jabber and [Cisco] Finesse, but [Cisco] Jabber was more stable than [Cisco] Finesse.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Other Software Used

Cisco Finesse, Cisco AnyConnect, Cisco 6000 Series Network Convergence System (NCS 6000)

Likelihood to Recommend

Based on [my] use, [I used] Cisco Jabber remotely; this first had to connect me through Cisco AnyConnect and create a stable connection and then upload [Cisco] Jabber. [However,] since if I did not have that connection [through Cisco AnyConnect], it began to give me a lot of problems. We also used another Cisco platform to connect and receive calls through a box, but I used [Cisco] Jabber as a virtual phone.

Excellent Feedback

Overall Satisfaction with Cisco Jabber