Cisco Spark vs. Cisco Jabber
April 26, 2018

Cisco Spark vs. Cisco Jabber

Jeffrey Suk | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Spark

Cisco Spark is currently available to all employees across the whole organization. Although it is not used by every group it serves to connect the entire company through instant messaging. It is also connected with Outlook and other products so that it is easy to connect with other individuals. Sometimes, you just need a quick way to connect with someone in a less formal way than an e-mail. Cisco Spark is a solution to that need.
  • The interface is sleek and modern looking. Great looking icons and typography.
  • It's connected to Microsoft Outlook, so from an email you can opt to message an individual. Or it's connected to your Cisco Phone so when there's an incoming call, you can actually answer on Cisco Spark on your computer.
  • There are groups or "spaces" you can create for your teams or friends.
  • There aren't options when it comes to customizing the interface. I wish I could adjust the font or I wish there were options to make the entire window more compact. With the profile picture and the large font, the whole interface seems bulky.
  • It can be confusing to use. When I message an individual, it creates a space. Is everything a space even if it's between just you and another individual?
  • Cisco Jabber had this option of minimizing the window to a small tab that attached to the top end of your monitor. It was a neat feature and I wish Spark has this as well.
  • Because it hasn't been the most user-friendly product, not everyone in the company has switched over from Jabber. Thus, there is a disconnect in who is using this product although it's available to everyone.
  • It's great to have it in a team and to quickly send an update or question to a group without overflowing their Outlook inbox.
As mentioned before in previous questions, I feel like Cisco Jabber had more features and settings that you could personally customize. I also thought Jabber was less confusing and thus more user friendly. Besides that they have the same capabilities in terms of connecting a company through instant messaging and also integrating with other products.
It is definitely an option for instant messaging within a company. However, I feel like Cisco Jabber was well thought out and had all the options that I needed, and Cisco Spark is not there yet. I wish there would be an update to add all the features that Jabber had at the very least. Cisco Spark is best suited if your company uses other Cisco products, and also Microsoft Outlook.