Item: Cisco Unified Communications Manager (Call Manager)
Rating: 9
Author: Girgis Hady

Use Cases and Deployment Scope

Cisco Unified Communication Manager ( Call Manager ) is being used across our whole organization to handle the collaboration between employees and each other. We used it as a call manager for our Cisco iPhones and using it for instant messaging, presence, and Jabber communication. Also, it's responsible for communication between our branches.

Pros and Cons

Managing Cisco iPhones.
Managing Jabber application communication.
Ease of iPhone and user management.

Integration with Microsoft Skype for business.
Needs easier GUI.
Licenses are costly.

Return on Investment

Enhance the way of collaboration between employees.
Speed up the process of communication.
Decrease the cost of mobile communication between employees.

Alternatives Considered

Yeastar S-Series VoIP PBX

We choose the Cisco Unified Communications Manager (Call Manager) for the following reasons:
1- Great features from the customer's perspective.
2- More stability and scalability for large companies
3- Apple to register many devices from multiple location and create a dialing plan for them.
4- Ease of connecting to voice Gateway and connect external lines.
5- Best controlling and monitoring for the call, local or international.

Support Rating

I gave this rating for the following reasons:
1- Cisco Unified Communication Manager (Call Manager) support are one of the best support team in the market.
2- They support us for any problem, hardware, software, configuration, and bugs.
3- There are a lot of courses available for training of Cisco Unified Communication Manager (Call Manager ) solutions.
4- There are a lot of customers communities discussing these solutions and help each other regarding any problems

Key Insights

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

Other Software Used

Cisco Prime LAN Management Solution, Adobe Photoshop, Corel VideoStudio Pro

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager) is well suited when using VOIP solution to manage our communications between employees in the same campus or between HQ and other branches even across different countries as we also used it to register iPhones located in other county using IPsec tunnel between branch firewall and our firewall.

Most powerful VOIP solution

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)