Is Cisco a true UC player ?
December 19, 2024

Is Cisco a true UC player ?

Asif Hameed | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Reseller

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

We use Cisco Unified Communications Manager as our Internal UC and collaboration infrastructure for our Voice Needs. Cisco Unified Communications Manager allows for an Enterprised-Grade with full security layers for communications for all our employees. Key problem that its solves is for multi-device support no matter where I am or what device I am using such as Mobile Phone, Mobile App, Softclient for PC, SIP endpoint, etc.

Pros

  • Scalability
  • Call Routing, Queing for calls
  • Full SIP compliance (support of 3rd party SIP endpoints as well as SIP trunks)
  • Redundancy

Cons

  • Dedicated up to date Jabber softclient
  • Better integration with Microsoft Teams
  • Ability to support legacy TDM phones for smaller office
  • Technology to support VoIP on legacy Cabling (CAT3)
  • Supports 3rd party SIP trunking that allows flexiblity
  • MS Teams integration whereas, we can leverage the Cisco Unified Communications Manager trunks for Direct Routing (trunking)
  • Provides the extra layer of survivability with a redundant infrastructure (geo) which allows for business continuity in case of outage
Really enjoy using it but for a WFH user, would have preferred Jabber application (softclient) would have been updated versus being forced to use the Webex Client for new updates. Having used Jabber for many years, and being use to the setup, it would of been nice to at least receive an update every year.
Cisco Unified Communications Manager is a great competitor to Avaya Aura, whereas both solutions provide the client an Enterprise - Grade UC solution. I would prefer Cisco Unified Communications Manager because most corporate networks run on a Cisco backend core, and assigning CoS/QoS and network configurations are much easier to accomplish when the same network is being used end to end.

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

Well suited for an enterprise-grade UC solution for customers who would like UC infrastructure in Geo-Redundant data centers but still have the ability to access full features and functionality of Cisco Unified Communications Manager wherever they might be. In a sense a cloud solution but private cloud whereas we have an extra layer of security.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

7.0
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
5
User templates
6
Call reports
7
Directory of employee names
9
8.2
Answering rules
9
Call recording
7
Call park
9
Call screening
8
Message alerts
8
8.5
Video conferencing
9
Audio conferencing
9
Video screen sharing
7
Instant messaging
9
8.0
Mobile app for iOS
8
Mobile app for Android
8

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