We don't use many functions but for basic calls it gets it done
February 20, 2020

We don't use many functions but for basic calls it gets it done

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Calling

We use it to schedule calls among parties of 2+. We also use it for client meetings/calls when we have larger parties or team members are on the road.
  • Keeps track of time zones well.
  • Easy to schedule a lot of calls.
  • UX not ideal.
  • Customer service is not always very responsive or helpful.
  • Haven't had to switch vendors or research new vendors.
  • Clients find it easy to use.
Poor customer support. Don't seem to understand the issue very easily/quickly.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Great for small companies (we are about 30 people). Easy to book calls.

Webex Calling Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated