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Webex Calling

Webex Calling

Overview

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…

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Recent Reviews

Webex Calling review!

8 out of 10
March 01, 2024
Incentivized
We have multiple sites in different countries and we need to have a centralized managed environment to all of them, integrated with our …
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Webex Calling

9 out of 10
February 13, 2024
Incentivized
It allows us to provide advanced telephony services to our customers like auto attendant, call queue, hunt group... And this is all …
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How Webex Calling Differs From Its Competitors

All-in-one Platform

I have integrated it with Cisco UCM to receive the Webex calls on my desk phone since being a community specialist, I got to stay in contact with the close knit. This feature has worked fine for me and integration was also pretty easy. Call routing and voicemail can be taken care of here so yes …
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Security

Everything is in the app itself. Calling, meeting and messaging could be done with ease but it's low on analysis part and also on being a potent community tool. Security is good end to end encryption is there so no problem on this part. There should also be in call analysis which is not there.
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Security

It is an all in one solution, you just purchase licenses and configure the cloud, and everything is ready to work, it's a zero touch provisioning like.
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All-in-one Platform

When we are deploying WebEx calling, of course we are talking about WebEx meeting and we can say to customer, "Hey, you don't have WebEx meeting for the moment, you just have the free license for the moment. You just have 40 minutes free. And if you want to benefit from the whole license, you can …
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All-in-one Platform

We ran with the gamut of all the Webex apps, Messaging, Meeting and Calling as well as also adding in Slido when we were able to as well.
We were able to have a single integrated platform to manage all of these and deploy easily without any issues. The single pane of glass management and single app …
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Security

It meets our needs for both security as well as also call quality from any place, anywhere at any time.
We have deployed it in various parts of the company, from homeless shelter to education departments as well as business office users and mental health users who work with the community in the …
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Security

Webex meetings has let us get rid of another meetings app because we are able to host townhalls directly on Webex Meetings. On top of that, the participant management in Webex Meetings allow us to keep track of who joined and who didn't. It also made posting the video a breeze.
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Security

It does its job. Especially for calls that need confidentiality, it is easy to create a meeting room open only for certain people. Though I noticed that there are some settings I hoped are only available to the host such as putting someone on the spotlight or muting and unmuting. I noticed that it …
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All-in-one Platform

Well apart from calling we also use messaging, meetings and such as is customary for such a communications app. Apart from the standard use of the Webex app I don't believe we have combined any other Cisco Collaboration products with it as of this moment. I have used Cisco's Slido app but that was …
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Security

Webex Calling meets all our current needs, the application is easy to use you just need to setup a meeting and invite the participants or start a call. It allows users to join either via their computer, mobile device using Webex application, or I believe you can even call in over the regular line. …
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Security

Webex calling always have met our day to day needs . Since we use it daily , we have enjoyed all the using Webex to the maximum. It os one of the secured application and when it comes to participants and different choices he has to choose from. Webex is best !
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All-in-one Platform

We have used Microsoft Teams for messaging and calling previously, then due to lack of features integrated Webex Calling in MS Teams but still had some issues therefore completely migrated to Webex App. We have also integrated to Webex Calling manager at some remote sites. Webex App has been our …
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Security

When it comes to security Webex has been the best in business for some time now. Microsoft teams meeting doesn't offer End to end encryption for meeting, they started supported it for calling only recently. Who can forget Zoom fiasco wherein they said they support End to End encryption but they …
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Security

It is excellent to be able to focus exclusively on the desired features knowing that the tool has high security standards and that the information sent is encrypted natively.
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Security

Webex Calling is great communication platform the quality and security of the application is very good.It provides flexibility to host according to the agenda of meeting.
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Security

Webex does it very well since I don't have to make any extra steps in my meetings. The security and host settings are things I'm glad I don't need to worry about.
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All-in-one Platform

Video conferencing, Messaging and Events have been great tools in collaboration with Webex Calling. Being able to collaborate in real-time form anywhere in the world has elevated remote work. The ability to create team spaces and facilitate realtime discussions. Lastly, the ability to host and …
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Security

Webex provides better video conferencing security than I have seen for other alternatives out there. Webex offers locked personal meeting rooms, encrypted cloud recordings and meeting connections with password requirements. The lobby feature is also great, it allows hosts to control who gets to …
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Security

Most settings and management are done in the browser, at least in the configuration we use. This is really suboptimal and unnecessary, but perhaps there are other options. Overall, I found this part of the software particularly weak, anyway.
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Security

Webex provides quick and easy setup of meetings and calls without any major intervention.
All our devices are running latest versions of Windows so interoperability has not been a problem.
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All-in-one Platform

As far as CISCO related suits go, our only main use is the VPN and end point security software option, which is essential in most companies who value their internal security and even more in this age where we allow the remote work of several associates. That, in tandem with Webex, allows us to …
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Security

Managing Webex is an easy experience, and the amount of options that it gives you are good enough to keep a good flow of data exchange between all parties involved in the various calls and meetings we have to check. Security is one of the main reasons we decided to rely on this software as …
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All-in-one Platform

We have combined Cisco Jabber with Webex. Jabber allows intra-office communications between teams both in instant message and in phone/audio/voicemail capabilities over computer and sent to email. It allows for integration of multiple meeting spaces and means of communications across our firm, …
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Security

Webex calling seems secure from an end to end perspective. It is easy enough for a host to boot out a participant that dials in without providing any identifying information. I also expect transcripts are maintained securely and/or encrypted but I do not have particular expertise in this area to …
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Security

Webex allows scheduling and running large meetings both internally and externally. This allows us to have specific rules for conducting our meeting such as how we let people in, unmuting participants when needed, white board capability, screen sharing capability etc. with much ease.
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All-in-one Platform

We use almost all the functions of Webex. Webex calling, Webex Meetings. We also use Webex boards 55 and DX80 in our offices. We love the complete integration of Webex with Cisco products.
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Security

Cisco Webex Calling is a communication and collaboration platform that includes a range of features to facilitate secure and effective meetings and calls. Depending on your specific needs and goals, Webex Calling may be well suited to meet those needs.

Here are some factors to consider when …
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All-in-one Platform

As a business we use Cisco Webex Meetings as well, which obviously compliments Webex Calling with being from the same vendor. The interaction between the 2 is good and moving content and functionality between the 2 products and platforms is very easy. Adding Slido within meetings and expanding on …
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Security

Webex is one of the most secure platforms on the market, especially considering that other vendors are playing catchup and have either had security issues or not implemented end to end encryption from the off. This client verifies encryption is present in all aspects of its use and can always be …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Directory of employee names (135)
    8.5
    85%
  • Message alerts (127)
    8.4
    84%
  • Answering rules (132)
    8.3
    83%
  • Mobile app for iOS (127)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Marketing
Education Management Company, 5001-10,000 employees
Verified User
Technician in Professional Services
Computer & Network Security Company, 201-500 employees

Video Reviews

1 video

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Webex Calling Review
09:40
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Pricing

View all pricing

Basic Plan

$0.00

Cloud
user/month

Cisco Unified Communications Manager

$0

On Premise

Call Plan

$17.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $11.95 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.8
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.8
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.1
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.2
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.2

Call Management

Customized phone system settings

7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7
Avg 7.5
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Product Details

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.


Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.


Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.


Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Additional Features

  • Supported: Voice queues
  • Supported: Background noise removal

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Webex Calling Video

Modern enterprise-grade cloud calling | Webex Calling

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesArgentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia
Supported LanguagesArabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese

Webex Calling Downloadables

Frequently Asked Questions

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Webex Calling starts at $11.95.

Microsoft Teams, RingEX, and Zoom Phone are common alternatives for Webex Calling.

Reviewers rate Call recording and Mobile app for Android highest, with a score of 8.6.

The most common users of Webex Calling are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(359)

Attribute Ratings

Reviews

(1-25 of 161)
Companies can't remove reviews or game the system. Here's why
March 29, 2024

This App is all about security!

Verified User
Employee in Marketing
Education Management Company, 5001-10,000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Real time translation to multiple languages
  • Whiteboards are unlimited which is great
  • Up to 1000 attendees can join the meetings
  • I think that there are less emojis, there could be more since other free providers also provide the same
  • International calling is a bit more expensive, could be taken down a bit
  • Virtual backgrounds aren't that much appealing as well, there is room for improvement there
March 01, 2024

Webex Calling review!

Verified User
Technician in Professional Services
Computer & Network Security Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Easy to manage
  • No need to have on-prem infrastructure
  • Scalable
  • Log with different account on the same app, maybe account of different tenants
  • Calling panel has to be modernized
  • Add button to do call things, instead to use the 3 dots
February 13, 2024

Webex Calling

Verified User
Engineer in Sales
Telecommunications Company, 10,001+ employees
Score 9 out of 10
Vetted Review
ResellerIncentivized
Pros and Cons
  • Provide virtual lines
  • Call queue advanced features
  • Call analytics
  • You should include CxEssential feature in Webex Calling license without extra cost
  • Directory segmentation by location
  • Refine the management of access right in the control hub
February 09, 2024

Webex Calling Review

LP
Laurent Picardin
Network and Unified Communications Consultant
Exaprobe (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software.
  • No. Even if there is something, maybe it's missing. I know I follow many events of Cisco, they are including the roadmap, so that's nice. For the moment the customer are very happy. I don't have some bad features and some features missing for the moment. That's nice.
October 23, 2023

Webex Calling - Best platform for meetings and calls

Shyamsundarreddy Sammidi MS,MBA,PMP,ITIL,CSM,SAFe | TrustRadius Reviewer
Shyamsundarreddy Sammidi MS,MBA,PMP,ITIL,CSM,SAFe
Project Manager
Davita Inc. (Hospital & Health Care, 5001-10,000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Video calling with teammates
  • Direct call with individuals
  • Large group calls
  • We can't see Webex chats when we make direct call to a person using Webex Calling
  • In our Org. we can just see messages for past 7 days , wish this was longer
September 09, 2023

Secured and robust

SB
Sunil Badarla
Software Engineer
Zensar Technologies (Information Technology & Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • transcripts Can send voice mail to email
  • automated response
  • Calling
  • Conferencing
  • VoIP calling
  • Can send Voicemail to SMS
  • video calls
  • Audio calls
  • screen sharing
  • Phone calls
  • Participants limit should be increased in trial version
  • pricing should be decreased
September 03, 2023

Enterprise features combines with End to End Encryption

Verified User
Consultant in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Simple and Easy to use
  • Easy to maintain - cloud based
  • Control hub can be used for managing Webex Calling, meeting and messaging as well as on-premise calling (CUCM) - Microsoft lacks this
  • Cisco Webex App still need to work on integrations, Slack is the leader in terms of integrating with other applications.
  • a bit costlier when compared to MS. MS E5 has it for free
  • Availability in some countries like Russia still not there
July 14, 2023

My Webex Calling Journey

Omar Demercado | TrustRadius Reviewer
Omar Demercado
TSS Engineer
GBM Panama (Computer Networking, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Pros and Cons
  • Easy for provisioning
  • Great Help Center
  • Friendly management interface
  • Authorization Code for Inter Location Calls
  • Capacity to add or modified the Global Calling Plan
  • More debugs (Low Level) option for Cloud parts communication.
May 09, 2023

Great Communication platform

Verified User
Engineer in Information Technology
Media Production Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Audio and Video quality is very good
  • File sharing system is easy to use and support different extensions.
  • Smooth call recording feature which is very helpful for sharing.
  • Sometimes calls end suddenly or there are video glitches.
  • Customer service can be improved by being more responsive.
  • User interface can be made more beginner friendly.
May 08, 2023

Yes! It is possible to have no complaints about a product. Webex!

Verified User
Program Manager in Marketing
Marketing & Advertising Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • The image and video is very well
  • The sound always works
  • It is user friendly
  • There should be an "On a call" status for when we join a webinar. If we join a webinar our status is still green "Available" and not busy "on a call"
May 08, 2023

Video Conferencing at its best!

Verified User
Professional in Engineering
Information Technology & Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Ability to record meetings for future purposes
  • Background noise cancellation support
  • Screen sharing and interactive whiteboard
  • HD videos quality
  • Call transfer ammd voicemail support
  • Better support for low internet connectivity. Webex request a really strong internet connection to work efficiently, this is not possible in a lot of locations.
  • I do not have any other issues with the application.
May 05, 2023

Can't keep up with other products

Verified User
Employee in Marketing
Transportation/Trucking/Railroad Company, 51-200 employees
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • It usually works fine
  • Virtual backgrounds available
  • Support for features like virtual backgrounds on less advanced systems that are still being used in offices
  • UI could be better and more performative
  • Can't keep up with other applications in the field
May 04, 2023

Webex Calling excellent for meeting collaborations

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • File sharing is fully supported, along with availability of content sharing extensions.
  • You can also record your calls for record and future referencing.
  • Support for HD video, and audio can be sourced from your phone or computer.
  • Glitches with audio have been experienced for non-Webex users when connecting to audio.
  • Cost is higher in comparison to Microsoft Teams and Zoom.
  • Hard to get working on some corporate devices.
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