Skip to main content
TrustRadius
Webex Calling

Webex Calling

Overview

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…

Read more
Recent Reviews

Webex Calling review!

8 out of 10
March 01, 2024
Incentivized
We have multiple sites in different countries and we need to have a centralized managed environment to all of them, integrated with our …
Continue reading

Webex Calling

9 out of 10
February 13, 2024
Incentivized
It allows us to provide advanced telephony services to our customers like auto attendant, call queue, hunt group... And this is all …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Directory of employee names (135)
    8.5
    85%
  • Message alerts (127)
    8.4
    84%
  • Answering rules (132)
    8.3
    83%
  • Mobile app for iOS (127)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Webex Calling Review
09:40
Return to navigation

Pricing

View all pricing

Basic Plan

$0.00

Cloud
user/month

Cisco Unified Communications Manager

$0

On Premise

Call Plan

$17.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $11.95 per month per user
Return to navigation

Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.8
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.8
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.2
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.2
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.1

Call Management

Customized phone system settings

7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7
Avg 7.5
Return to navigation

Product Details

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.


Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.


Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.


Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Additional Features

  • Supported: Voice queues
  • Supported: Background noise removal

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Webex Calling Video

Modern enterprise-grade cloud calling | Webex Calling

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesArgentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia
Supported LanguagesArabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese

Webex Calling Downloadables

Frequently Asked Questions

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Webex Calling starts at $11.95.

Microsoft Teams, RingEX, and Zoom Phone are common alternatives for Webex Calling.

Reviewers rate Call recording and Mobile app for Android highest, with a score of 8.6.

The most common users of Webex Calling are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(366)

Attribute Ratings

Reviews

(1-25 of 161)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Real time translation to multiple languages
  • Whiteboards are unlimited which is great
  • Up to 1000 attendees can join the meetings
  • I think that there are less emojis, there could be more since other free providers also provide the same
  • International calling is a bit more expensive, could be taken down a bit
  • Virtual backgrounds aren't that much appealing as well, there is room for improvement there
March 01, 2024

Webex Calling review!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to manage
  • No need to have on-prem infrastructure
  • Scalable
  • Log with different account on the same app, maybe account of different tenants
  • Calling panel has to be modernized
  • Add button to do call things, instead to use the 3 dots
February 13, 2024

Webex Calling

Score 9 out of 10
Vetted Review
ResellerIncentivized
  • Provide virtual lines
  • Call queue advanced features
  • Call analytics
  • You should include CxEssential feature in Webex Calling license without extra cost
  • Directory segmentation by location
  • Refine the management of access right in the control hub
February 09, 2024

Webex Calling Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software.
  • No. Even if there is something, maybe it's missing. I know I follow many events of Cisco, they are including the roadmap, so that's nice. For the moment the customer are very happy. I don't have some bad features and some features missing for the moment. That's nice.
Shyamsundarreddy Sammidi MS,MBA,PMP,ITIL,CSM,SAFe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Video calling with teammates
  • Direct call with individuals
  • Large group calls
  • We can't see Webex chats when we make direct call to a person using Webex Calling
  • In our Org. we can just see messages for past 7 days , wish this was longer
September 09, 2023

Secured and robust

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • transcripts Can send voice mail to email
  • automated response
  • Calling
  • Conferencing
  • VoIP calling
  • Can send Voicemail to SMS
  • video calls
  • Audio calls
  • screen sharing
  • Phone calls
  • Participants limit should be increased in trial version
  • pricing should be decreased
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Simple and Easy to use
  • Easy to maintain - cloud based
  • Control hub can be used for managing Webex Calling, meeting and messaging as well as on-premise calling (CUCM) - Microsoft lacks this
  • Cisco Webex App still need to work on integrations, Slack is the leader in terms of integrating with other applications.
  • a bit costlier when compared to MS. MS E5 has it for free
  • Availability in some countries like Russia still not there
Omar Demercado | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Easy for provisioning
  • Great Help Center
  • Friendly management interface
  • Authorization Code for Inter Location Calls
  • Capacity to add or modified the Global Calling Plan
  • More debugs (Low Level) option for Cloud parts communication.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Audio and Video quality is very good
  • File sharing system is easy to use and support different extensions.
  • Smooth call recording feature which is very helpful for sharing.
  • Sometimes calls end suddenly or there are video glitches.
  • Customer service can be improved by being more responsive.
  • User interface can be made more beginner friendly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The image and video is very well
  • The sound always works
  • It is user friendly
  • There should be an "On a call" status for when we join a webinar. If we join a webinar our status is still green "Available" and not busy "on a call"
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to record meetings for future purposes
  • Background noise cancellation support
  • Screen sharing and interactive whiteboard
  • HD videos quality
  • Call transfer ammd voicemail support
  • Better support for low internet connectivity. Webex request a really strong internet connection to work efficiently, this is not possible in a lot of locations.
  • I do not have any other issues with the application.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • It usually works fine
  • Virtual backgrounds available
  • Support for features like virtual backgrounds on less advanced systems that are still being used in offices
  • UI could be better and more performative
  • Can't keep up with other applications in the field
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • File sharing is fully supported, along with availability of content sharing extensions.
  • You can also record your calls for record and future referencing.
  • Support for HD video, and audio can be sourced from your phone or computer.
  • Glitches with audio have been experienced for non-Webex users when connecting to audio.
  • Cost is higher in comparison to Microsoft Teams and Zoom.
  • Hard to get working on some corporate devices.
Return to navigation