Webex Calling

Webex Calling

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Top Rated
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About TrustRadius Scoring
Score 8.7 out of 100
Top Rated
TRUE
Webex Calling

Overview

Recent Reviews

Cisco Webex Calling

10 out of 10
July 03, 2022
We have made calls remotely, without the need to use VPN, because you can make international calls, this has resulted in creating a very …
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Webex Review

10 out of 10
April 20, 2022
We use Webex calling as an everyday way to contact internal workers as well as outside clients. It has become widely utilized once we …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Audio conferencing (102)
    9.1
    91%
  • Directory of employee names (95)
    9.1
    91%
  • Video screen sharing (96)
    9.0
    90%
  • Video conferencing (96)
    9.0
    90%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Webex Calling, and make your voice heard!

Pricing

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Basic Plan

$0.00

Cloud
user/month

Call Plan

$17.00

Cloud
user/month

Call + Meet Plan

$25.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $17 per month per user

Product Demos

Security is at our core  |  Webex by Cisco
Security is at our core | Webex by Cisco
01:01
Your complete cloud business phone system  |  Webex Calling
Your complete cloud business phone system | Webex Calling
01:11
WebexOne 2021 Highlights
WebexOne 2021 Highlights
02:15

Features Scorecard

Cloud PBX

8.7
87%

Call Management

8.9
89%

VoIP system collaboration

9.1
91%

Mobile apps

9.1
91%

Product Details

What is Webex Calling?

Webex Calling (formerly Spark Call) is a cloud-based phone system optimized for midsized businesses, presenting all the essential business calling capabilities they are likely to need. Designed to remove worry about the expense and complexity of managing a phone system infrastructure on-premises, Webex Cloud allows users to focus on what matters most.

With Webex Edge, users can utilize Webex Calling alongside features that incorporate video, eBooks, infographics, and more via a single calling architecture that connects on-premise Cisco and third-party private branch exchange telephone systems. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Webex Calling Videos

Security is at its core | Webex by Cisco
Webex Calling: A Cloud Phone System
WebexOne 2021 Highlights

Webex Calling Downloadables

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry

Frequently Asked Questions

Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing.

Webex Calling starts at $17.

Nextiva Business Phone Service and 8x8 Express are common alternatives for Webex Calling.

Reviewers rate Directory of employee names and Audio conferencing and Mobile app for Android highest, with a score of 9.1.

The most common users of Webex Calling are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Comparisons

View all alternatives

Reviews and Ratings

 (239)

Ratings

Reviews

(1-25 of 108)
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Marta Diaz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Webex Calling is ideal for any user profile from beginners to experts, I can easily transfer files, in addition to the possibility of voice conferences and chats.
  • Webex Calling has helped me work more collaboratively and productively with my team using instant screen sharing, starting my meetings easily and immediately.
  • Webex Calling is that it helps me engage with my audience on a deeper level, with security and lovely features, with quality video and audio, without interruptions, collaboration is efficient, and easy with this software. It offers me high-level online meetings, it has been a great help for me to collaborate, increase my productivity and get closer in a new and easy way to colleagues, co-workers, and clients.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Collaboration
  • Video calling
  • Organization of files in chatspace
  • Voicemail integration
  • Personal insights
  • Ability to set status permanently, not expire after a week
  • No longer able to highlight multiple messages
  • Pin multiple messages in spaces
Macarena Medina | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Webex Calling provides trusted security and is very easy to use the features are comprehensive and wonderful.
  • Webex Calling is an online solution that brings benefits to teamwork by allowing you to start meetings from any place and device with collaboration options that fit all kinds of needs.
  • Webex Calling is a software that has worked for me in its entirety, providing efficiency in projects and guaranteeing success in communications with colleagues and clients.
Emma Martinez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The audio option is crystal clear, with sophisticated noise cancellation technology that eliminates any background noise.
  • Because Webex Call is web-based, it requires no additional system configuration to use.
  • You can seamlessly transition from an audio call to a video meeting.
  • Good Internet access is required to use Webex Calling for a video meeting, audio meeting, or call handling.
  • Desktop software for Webex Calling requires more resources.
July 03, 2022

Cisco Webex Calling

Ezequiel Moreno | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It is a tool that works in the cloud, this means that we can use it from anywhere and at any time.
  • It is fully operational on desktop systems and Android phones.
  • It is an extremely easy and simple tool to use and allows you to make calls and connect from an international number at no additional cost.
  • You can easily integrate with other applications.
  • We have not had any inconvenience, it has improved not only productivity but has also helped us make the most of our time and working hours.
Sara Estevez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Webex Calling is online meeting software that has delivered quality service from the first moment I used it. The meetings are reliable and their fluidity is maximum, there are no interruptions, the audio or the image does not work and it saves our data, thus being very safe.
  • Webex Calling allows me to speed up my work, saving my time and money on the move. It is software that safely and easily allows you to organize and meet in video conferences with the option of sharing audio and video screens just by pressing a button, from anywhere and on any device. It helps me daily to communicate with colleagues and employees who are in a different location from mine, allowing me to work in a collaborative and productive way in a professional and pleasant environment, it has helped me to work in a totally new and simple way without having to mobilize and reach any corner.
Sashi Mishra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • You can use the Cisco Webex Teams app or IP phones to make and receive HD audio and video calls with Webex Calling.
  • Webex Calling allows up to ten devices per user and up to eight simultaneous calls per line.
  • The cost of dialing normal numbers using VoIP is higher than the base rate.
  • Webex Calling is expensive compared to its competitors.
  • There are only a few connectors with other platforms.
  • To receive the best audio quality, the software requires a decent internet connection and a lot of bandwidth.
  • I would like to see Webex Calling offer a free trial edition with many features and capabilities.
Francesc Xavier Roig Borrell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
  • Management simplicity
  • Basci Calling features
  • User centric licensing - Multi-device support per user
  • Advanced Calling features (shared line on softphones, more flexibility on AA configurations to avoid the 10s timeout and set a defined user if the customer does not dial any option)
  • Enhanced TAC support
  • More troubleshooting tools
April 20, 2022

WebEx Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Can hold large audience without technical issues.
  • User friendly.
  • Can mute participants.
  • Not sure if participants can all be with the camera on.
April 20, 2022

Webex Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Call forwarding.
  • Voicemails
  • Connecting with individuals.
  • Clear and stable connection.
  • More voicemail options.
  • Time limits for call forwarding.
  • Notifications
Evan Kent | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Routes calls.
  • Call quality.
  • Phone features like CID, call waiting, 3 way calling.
  • Internationally calling limitations.
  • Troubleshooting when issues arrive is difficult.
  • Does require a higher bandwidth then similar products for clear calls (but if you have it calls are crystal clear).
Stacey Purdy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Easy setup and deployment
  • Excellent mobility features
  • Excellent reporting
  • Call quality on mobile devices
  • Ability to transfer a user to a different location without completely removing the user's license and starting over
  • Ability to have users devices/apps ring sequentially instead of all at once
Score 9 out of 10
Vetted Review
Reseller
Review Source
  • Conference calling
  • Call Forwarding
  • Contact management
  • Screen sharing
  • File sharing
  • Chat history
  • Activity Status
  • Heavy on processing power, can slow down system sometimes
  • Pricing is relatively higher
  • Searching anything in chat can be made easier
  • Interface can be improved
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • You can record your calls for later use or for sharing them with others
  • Cloud based and is accessible from all platforms
  • It is easy to initiate calls and the app does not require much information from the user
  • A bit costly
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Ease of implementation
  • Readily available
  • Backed by Cisco support
  • Help articles could use some better search functions
  • TAC support is no longer the first stage of support
  • First line of support is lacking
February 25, 2022

Webex Calling

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The webex hub is a all-encompassing intuitive portal.
  • The cutting edge state of the art webex devices are fantastic.
  • The price of the devices are at the high end.