Excellent interoffice communication solution.
February 07, 2020

Excellent interoffice communication solution.

Lochan Kalicharan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Calling

We needed an up-to-date calling and VOIP solution in our offices and Cisco Webex Calling was the answer. There was a very long list of pros that made us consider this heavily before making the final decision. This works in conjunction with our current cisco interoffice phone solution and adds lots of value.

Pros

  • Conferencing
  • Call forwarding

Cons

  • Call quality was a previous issue.
  • Connection issues.
  • Conference time reduced.
  • Saved money on local and long distance calls.
The vendor has been very timely in responding to our high-level requests for support and we have had all major issues regarding connectivity resolved extremely quickly with additional support from our IT teams.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Did not try or evaluate any other products to compare. This was due, in part, to other cisco products we have used successfully in the past and continued with our brand loyalty. The product once again has not disappointed us in any way and we will continue to use and evaluate future products in these categories.
There were many functions available but some of the major ones included call forwarding and conferencing. The conferencing aspect is great because many times we start with individual calls and need to merge other users to continue the call, other times we need to start large conferences with a few users and this lets us do it quite easily.

Webex Calling Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
Answering rules
Not Rated
Call recording
Not Rated
Call park
10
Call screening
Not Rated
Message alerts
10
Mobile app for iOS
10
Mobile app for Android
10

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