Gets the job done, but falling behind Zoom.

I've never had to contact support for Webex Meetings yet. I guess that could be taken as a positive sign of the overall stability of the product! However, based on the support that we've received with other Cisco products, I would assume that the support given for Webex Meetings would be satisfactory.

I have personally used Webex Meetings many times, and there is only one time that sticks out in my mind where there was any kind of outage that required the meeting to be rescheduled. Overall, the availability and reliability have been satisfactory and on-par with other tools of a similar nature that we use.

On Mac computers, there have been times when Webex Meetings did not work well. This particularly seems to be the case when it comes to screen sharing and audio selection. As to screen sharing, there have been times when I would attempt to share a specific application in Webex, but the other people on the meeting couldn't see my screen. As for audio selection, Webex doesn't always do a good job of automatically selecting the current headset and microphone that you are using. It will sometimes default to a different audio input/output than the one currently in use by the system. Zoom never seems to have this problem.

It is well suited for large scale meetings where there is a single or small group of presenters sharing with a large, passive group. It is not as well suited for meetings where there is a lot of back and forth in terms of who is presenting and who is screen sharing. Those transitions in Webex can be kind of cumbersome.