Item: Webex Meetings
Rating: 9
Author: Shobannah Ally

Use Cases and Deployment Scope

Cisco Webex is very useful for our company and because it allows us to connect with our customers outside of our company. We cannot connect with them on a Skype meeting or Microsoft Teams meeting due to security. Therefore, we have no way of having a meeting with customers where we can share our screens to allow the customer to see what we are seeing and vice versa. Cisco Webex allows us to solve this exact problem and is such a life saver for us to allow easier communication between us and our clients.

Pros and Cons

Allows us to connect with our customers where other internal tools do not.
Viewing what the customer has to show us and what we have to show the customer is a great problem solver.
Being able to have a team meeting with multiple teams and multiple customers at one time is very time effective.

Being able to send attachments over the meeting chat would be great.
Linking the meeting invite to my work calendar could be more simple.

Return on Investment

Allows us to have more client meetings to bring in customers.
Allows easy access to our clients to show and share information with us.
Allows us to solve problems with our clients so that we do not lose them as a customer.

Alternatives Considered

Microsoft Teams, Skype and Skype for Business (formerly Lync)

Cisco gives us that external communication factor that allows us to have easier communication and meetings with our customers. Unlike Skype and Microsoft Teams we cannot contact any external parties but Webex Meetings allows us to make that connection that the other software's prohibit.

Key Insights

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Reliability and Availability

Cisco Meetings have always been available during working hours and has been easily accessible to me, my team, and my company. I have never had any issues with application errors or unplanned outages during my working hours in the office or online.

Scalability

I believe this is a reason why so many enjoy using Webex because it allows many departments and sites to be integrated as one. So many people from so many different departments and companies can use Webex at the same time. It allows us to see many screens from many different people all in one meeting.

Performance

Webex's performance is great and the pages load very quickly and efficiently. When running complex reports they come out quite quickly and are ready to be viewed and manipulated. I think the integration with Cisco Webex and any other software is very efficient and makes it easy for all users.

Likelihood to Recommend

This software is so easy to use and such a great addition to the company so that we can connect with external clients and customers. It is very well suited for this as the internal software used by the company does not allow this.

Cisco Webex Meetings - the only software where you can connect with anyone anywhere!

Overall Satisfaction with Cisco Webex Meetings