Cision Communications Cloud Review
May 20, 2021

Cision Communications Cloud Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Analytics
  • Distribution (PR Newswire)
  • Insights
  • Media Database
  • Monitoring

Overall Satisfaction with Cision Communications Cloud

Cision Communications Cloud is primarily used by my organization for media monitoring and distribution. It is used by my department (Public Affairs), but media mentions are distributed in a daily report to leadership and other higher-level employees. Cision Communications Cloud allows us to get an exact idea of what is being said about my organization. This intel helps us plan our messaging and get ahead of situations. On the distribution side, Cision Communications Cloud makes it easy -- "click of the mouse" -- to get our press release out to the media and other stakeholders.

Pros

  • Easy-to-use interface
  • Broad coverage
  • Excellent customer service
  • Does what I need it to do
  • Never experienced an outage

Cons

  • Add easy-to-find training modules
  • Needs to improve on some hyper-local media outlets
  • Provide measurables on media mentions to my boss and leadership
  • Streamlines media mentions & distribution -- allows me to focus on other tasks
In full transparency, Cision Communications Cloud was purchased before I arrived at my current job. However, I have been involved in evaluating other options. One of these was Meltwater. In the end, Cision Communications Cloud does what we want it to -- and very effectively -- so there is no reason to switch.

Do you think Cision Communications Cloud delivers good value for the price?

Yes

Are you happy with Cision Communications Cloud's feature set?

Yes

Did Cision Communications Cloud live up to sales and marketing promises?

Yes

Did implementation of Cision Communications Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Cision Communications Cloud again?

Yes

In full transparency, I have not used a Cision Communications Cloud Competitor. However, the service does exactly what I need it to do -- media monitoring and distribution -- and I rarely have any issues. If I do, the great customer service team takes care of these issues in a timely manner. Because of this, I would absolutely recommend Cision Communications Cloud.

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