If you use Salesforce, you must consider Clicktools for all types of surveys
December 07, 2015
If you use Salesforce, you must consider Clicktools for all types of surveys
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Clicktools
Clicktools is being used by marketing on behalf of the organization. We use Clicktools for gathering customer satisfaction.
Pros
- Easy set up of surveys.
- Using lists as an answer choice.
- Question conditions are easy to use.
Cons
- I once tried to include a question for the customer to choose their state and there is a limit for number of answers provided (it's 50) I wanted to add Hawaii and PR but couldn't.
- If an answer has more that 20 or so lines, the pdf report doesn't load correctly.
- Better customer service.
- Better customer issue visibility.
Clicktools is best compatible tool with Salesforce.
Clicktools Feature Ratings
Evaluating Clicktools and Competitors
Yes - SurveyMonkey was not compatible with Salesforce.
- Price
- Product Features
- Product Usability
- Analyst Reports
I needed a product that would be compatible with Salesforce. I wanted all results to be reported back to the Salesforce customer record. Clicktools is perfect and was the only one in the market when we purchased it.
Clicktools was perfect for what I was looking for.
Clicktools Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I had a survey go out to thousands of customers and had MANY question conditions. JP helped me with the survey but I had many customers emailing back saying it was not working. This was after hours and support did get back with me to assist while I was already driving home. They helped me and it saved us from upsetting many customers.
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