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If you use Salesforce, you must consider Clicktools for all types of surveys
December 07, 2015

If you use Salesforce, you must consider Clicktools for all types of surveys

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Clicktools

Clicktools is being used by marketing on behalf of the organization. We use Clicktools for gathering customer satisfaction.
  • Easy set up of surveys.
  • Using lists as an answer choice.
  • Question conditions are easy to use.
  • I once tried to include a question for the customer to choose their state and there is a limit for number of answers provided (it's 50) I wanted to add Hawaii and PR but couldn't.
  • If an answer has more that 20 or so lines, the pdf report doesn't load correctly.
  • Better customer service.
  • Better customer issue visibility.
Clicktools is best compatible tool with Salesforce.
We use Salesforce and Clicktools is the best survey tool out there that works well with it.

Clicktools Feature Ratings

8.3
Survey templates
9
Themes
6
Custom logo/branding
10
10.0
Changes to live survey
10
Question design help
10
Multiple question types
10
8.0
Survey logic flexibility
8
9.8
Response tracking
10
Data export
10
Standard reports
10
Custom reports
Not Rated
Analytics
9
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
10.0
Access controls
10
Compliance
10

Evaluating Clicktools and Competitors

Yes - SurveyMonkey was not compatible with Salesforce.
  • Price
  • Product Features
  • Product Usability
  • Analyst Reports
I needed a product that would be compatible with Salesforce. I wanted all results to be reported back to the Salesforce customer record. Clicktools is perfect and was the only one in the market when we purchased it.
Clicktools was perfect for what I was looking for.

Clicktools Support

JP is a life saver. Every time I called support, I got an answer right away and assistance was top notch.
I even had support help me over the weekend. AMAZING. The best support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I had a survey go out to thousands of customers and had MANY question conditions. JP helped me with the survey but I had many customers emailing back saying it was not working. This was after hours and support did get back with me to assist while I was already driving home. They helped me and it saved us from upsetting many customers.