Salesforce Automation!
December 07, 2015

Salesforce Automation!

Kimberly Devane | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Clicktools

I use Clicktools to run my business. I recruit participants for paid use research. I use surveys to help me screen and select candidates. I also have it tied to my Salesforce database to add records.
  • Phone and chat support is amazing!
  • Easy to use.
  • Links to Salesforce.
  • Adding email marketing features would be great. I use Vertical Response right now for this.
  • Sometimes the phone line for support is down.....make sure it is up!
  • Renewal specials.
  • All around helps my business due to the Salesforce automation!
The Salesforce automation is the key for me on why I converted from SurveyMonkey to Clicktools! I see that SurveyMonkey now offers this as well! Two years ago, it did not.
For user research recruiting, it is great. I chose Clicktools because of the Salesforce automation primarily.

Clicktools Feature Ratings

Changes to live survey
Question design help
Multiple question types
Survey logic flexibility
Response tracking
Data export
Standard reports
Custom reports
Respondent restrictions
Access controls

Evaluating Clicktools and Competitors

  • Product Features
Salesforce automation was the key factor in my decision.
I wouldn't. I do this it is a bit pricey though.

Clicktools Support

One of the pluses of using Clicktools is the immediate support I receive!
Quick Resolution
Good followup
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - The support I get for free is great!
Every time I create a survey, I usually call in for help before it goes live. They always give great pointers!