Overall Satisfaction with Clicktools
I use Clicktools to run my business. I recruit participants for paid use research. I use surveys to help me screen and select candidates. I also have it tied to my Salesforce database to add records.
- Phone and chat support is amazing!
- Easy to use.
- Links to Salesforce.
- Adding email marketing features would be great. I use Vertical Response right now for this.
- Sometimes the phone line for support is down.....make sure it is up!
- Renewal specials.
- All around helps my business due to the Salesforce automation!
The Salesforce automation is the key for me on why I converted from SurveyMonkey to Clicktools! I see that SurveyMonkey now offers this as well! Two years ago, it did not.
Clicktools Feature Ratings
Evaluating Clicktools and Competitors
- Product Features
Salesforce automation was the key factor in my decision.
I wouldn't. I do this it is a bit pricey though.
Clicktools Support
Pros | Cons |
---|---|
Quick Resolution Good followup Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - The support I get for free is great!
Every time I create a survey, I usually call in for help before it goes live. They always give great pointers!