Constant Service Outages & Non-Working Software Make CloudTalk One To Avoid
March 04, 2020

Constant Service Outages & Non-Working Software Make CloudTalk One To Avoid

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CloudTalk

CloudtTalk is being used in our organisation to field customer support calls as our primary customer care telephone provider.
  • None
  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
They are in meltdown right now, their service is constantly not working, support is now virtually non existent and our account manager has given up on the system too, and has given up supporting us too. Looks like we'll be moving to something new ASAP.

Do you think CloudTalk delivers good value for the price?

No

Are you happy with CloudTalk's feature set?

No

Did CloudTalk live up to sales and marketing promises?

No

Did implementation of CloudTalk go as expected?

No

Would you buy CloudTalk again?

No

The app is always down, CloudTalk is totally unreliable and cannot be used in a business environment. It's totally crippled our customer support team because their servers seem to regularly be down or their software diallers are constantly broken by new updates.

CloudTalk Feature Ratings

Agent dashboard
1
Validate callers
1
Outbound response
1
Call forwarding
1
Click-to-call (CTC)
1
Warm transfer
1
Predictive dialing
1
Interactive voice response
1
REST APIs
1
Call scripts
1
Call tracking
1
Multichannel integration
1
CRM software integration
1
Inbound call routing
1
Omnichannel inbound routing
1
Recording
1
Quality management
1
Call analytics
1
Historical reporting
1
Live reporting
1
Customer surveys
1
Customer interaction analytics
1