Nice willing people on technical support
November 25, 2019

Nice willing people on technical support

Martin Skubnik | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CloudTalk

We are a new startup and work with a system like this was our very first experience. We were struggling with a few things during the implementation, but I was very surprised by the willingness of the people from Support.
  • Easy intuitive interface
  • Willing people on technical support
  • I would welcome a longer trial period, e.g. 30 days.
  • Definitely positive: pricing is great on the package we need.
Very positive experience with technical support.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

Integration with Magento.

CloudTalk Feature Ratings

Agent dashboard
8
Validate callers
7
Outbound response
Not Rated
Call forwarding
8
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
7
Call scripts
Not Rated
Call tracking
8
Multichannel integration
8
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
8
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
7