Best caller solution with Hubspot integration
August 13, 2020

Best caller solution with Hubspot integration

Faruk Aydin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CloudTalk

We use CloudTalk at our Sales & Marketing department as a solution for the inbound & outbound calls together with its HubSpot integration. It solved our need for a versatile tool that we can give a call and receive calls under a custom phone number. The best side is that we can track every single action from planning to reporting on HubSpot. It is easy to configure and use. CloudTalk is fairly priced compared to other options. We're happy with the Support as well.
  • HubSpot integration: easy and fast configuration
  • Fairly priced
  • Easy UI
  • Customization and reporting options
  • Good Support
  • Lower cost for custom number picks
  • Improved call quality in the peak times
  • Allows us to track all call related metrics.
  • Fairly priced.
We haven't used any similar product in this category which has HubSpot integration and solves calling issues.
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

For us, it is very crucial to have a CRM integration to track actions on our tools. CloudTalk is perfect solution for it since it is integrated with HubSpot. We are able to plan and report all call related action via this tool. Our inbound & outbound metrics are all visible.

CloudTalk Feature Ratings

Agent dashboard
9
Validate callers
Not Rated
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
9
REST APIs
10
Call scripts
9
Call tracking
10
Multichannel integration
9
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
10