Easy Integration and good value for money tool
December 31, 2020

Easy Integration and good value for money tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CloudTalk

We needed software for our sales support as well as customer service. CloudTalk has easily managed to cover this topic while being cost efficient. CloudTalk is integrated with our internal Salesforce database and helps to provide easy client service to current and new customers. It is being used for most parts of our communication within the company already.
  • Call Monitoring for testings and learning
  • Analysis of Agents calls
  • Call tracking
  • Design looks a bit old
  • More upselling due to easier contact calls
CloudTalk has a better value for the money spent and has been easier to set up than other peers in that regards as well as better overall integration with already existing Software that we have been using for years in our company. At the end, the communication with CloudTalk representatives sold us on the product.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

CloudTalk is best used if you need an easy tool for client calls or general customer relationship upkeeping. If you already have a well good database that can be connected with CloudTalk it is one of the easiest tools to use without wasting time during normal day work. Without a stable internet connection I don't recommend any Internet tool as the quality of the calls is important.

CloudTalk Feature Ratings

Agent dashboard
8
Validate callers
8
Outbound response
9
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
8
Predictive dialing
8
Interactive voice response
9
REST APIs
8
Call scripts
8
Call tracking
10
Multichannel integration
8
CRM software integration
10
Inbound call routing
7
Omnichannel inbound routing
8
Recording
8
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
8
Customer interaction analytics
9