Reliable and trustworthy VOIP software
February 07, 2021

Reliable and trustworthy VOIP software

Alex Peralta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CloudTalk

We currently use CloudTalk for our Sales department. We were using another software before to make outbound calls before but it just wasn't doing it for us so there was an internal change and we eventually migrated over to CloudTalk. It definitely helps with making our outbound calls easier and takes inbound as well. Quite honestly it has definitely been something that I've enjoyed and even though I had problems with it at first, it turns out it was actually because I wasn't hooked up to the Ethernet cable. Once that was sorted, everything went great.
  • Making our outbound calls easier.
  • Acting as our own internal VOIP tool to help with inbound calls.
  • Being a reliable software
  • Ability to send text messages...absolutely love this
  • Honestly, it does the job for me so I have no features I'd want to add.
  • It has provided a solid option for calling our customers on time.
  • The ability to return a call if missed is huge and definitely helps if someone needs to reach our team.
  • Solid use of text messaging.
Though it was not my decision from switching from Circleloop, when we had originally used CircleLoop it gave some issues with internal transfer and taking calls which heavily affected us. With CloudTalk we can now successfully make outbound calls without any problems.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CloudTalk go as expected?

I wasn't involved with the implementation phase

Would you buy CloudTalk again?

Yes

For us, it was definitely getting [CloudTalk] to work at first as when we first started to make calls it didn't seem up to the job. But once we started using our ethernet cable everything was fine and we didn't have any issues.

CloudTalk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
Not Rated
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
10
Historical reporting
Not Rated
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
Not Rated