Even Governments Can Benefit From CloudTalk's Services
February 07, 2021
Even Governments Can Benefit From CloudTalk's Services
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with CloudTalk
The Ministry of Tourism for the Government of Grenada is using CloudTalk to field calls from travelers concerning travel regulations during the Covid pandemic. The service allows us to provide callers with a professional call system that provides both information and quick human assistance for all travel-related issues.
Pros
- Excellent message-on-hold system.
- Easy tracking of call statistics.
- Easy monitoring of call quality.
- Customizable IVR.
Cons
- Instructions for how to use some features could be more detailed on the features tab.
- Live customer support can at times be hard to access due to time zone differences.
- Callers are much more satisfied with response times.
- International clients feel acknowledged due to country-specific phone numbers.
- Five9
CloudTalk service is immediately available once a profile is created and payment is made. Five9 indicated it would take up to 2 weeks to have full access to the service.
Do you think CloudTalk delivers good value for the price?
Yes
Are you happy with CloudTalk's feature set?
Yes
Did CloudTalk live up to sales and marketing promises?
Yes
Did implementation of CloudTalk go as expected?
Yes
Would you buy CloudTalk again?
Yes
Comments
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