Even Governments Can Benefit From CloudTalk's Services
February 07, 2021

Even Governments Can Benefit From CloudTalk's Services

Stasia Blake | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CloudTalk

The Ministry of Tourism for the Government of Grenada is using CloudTalk to field calls from travelers concerning travel regulations during the Covid pandemic. The service allows us to provide callers with a professional call system that provides both information and quick human assistance for all travel-related issues.
  • Excellent message-on-hold system.
  • Easy tracking of call statistics.
  • Easy monitoring of call quality.
  • Customizable IVR.
  • Instructions for how to use some features could be more detailed on the features tab.
  • Live customer support can at times be hard to access due to time zone differences.
  • Callers are much more satisfied with response times.
  • International clients feel acknowledged due to country-specific phone numbers.
  • Five9
CloudTalk service is immediately available once a profile is created and payment is made. Five9 indicated it would take up to 2 weeks to have full access to the service.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

CloudTalk is excellent for any organization that gets a lot of calls and wants to stream calls to specific agents while saving on the need for the purchase of additional phone lines.

CloudTalk Feature Ratings

Agent dashboard
10
Validate callers
4
Outbound response
7
Call forwarding
9
Click-to-call (CTC)
8
Warm transfer
9
Predictive dialing
9
Interactive voice response
10
REST APIs
9
Call scripts
9
Call tracking
10
Multichannel integration
9
CRM software integration
9
Inbound call routing
10
Omnichannel inbound routing
9
Recording
10
Quality management
10
Call analytics
10
Historical reporting
9
Live reporting
9