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Call tools for sales team!
June 23, 2022

Call tools for sales team!

Jordan Snider | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudTalk

We use CloudTalk as our key sales call tool for tracking calls, making outbound calls, and managing inbound as well. For us, this is a key and important tool because we must always enable and monitor the sales and lead management of our sales team.
  • Call tracking
  • Reporting & Insights
  • Call logging, tracking
  • Onboarding
  • Requesting phone numbers
  • Initial training
  • Scaling sales team
  • Call tracking & reporting

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

We love CloudTalk for our sales team. The team needs a strong call tool complete with reporting and insights about the calls. This makes the platform a key tool in our toolbelt for the sales team. We have very limited use case adoption beyond this, so we haven't explored the other areas of the product quite yet.

CloudTalk Feature Ratings

10.0
Agent dashboard
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
10
Call tracking
Not Rated
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
Not Rated
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated