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Expense Management in One Place
Updated December 04, 2020

Expense Management in One Place

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Concur Travel and Expense

It allows you to book travel through it and to also request reimbursement from your company. This reimbursement can range from mileage you drive for traveling during work, or meals you may pay for while you're traveling for work. It lets you expense all your expenses in one report which makes it easy and convenient to request reimbursement from the company. In addition, having a place to book travel and request reimbursement s super convenient since it's all done in one place.
  • Travel Booking
  • Reimbursement Requests
  • Expense Reports
  • Not user-friendly
  • Unclear about when receipts are needed or not
  • Can run into errors when trying to book travel or put through expense reports frequently
  • Convenience
  • 'All in one place' for everything expense related
  • Frustration - people not having receipts for some expenses
  • Lack of user friendliness makes it difficult for some people to use
It's well suited for working professionals who have to travel frequently for work and need to expense their payments they make while traveling to the company. If you keep track of expenses and receipts, it lets you request reimbursements for all those expenses during that one trip as one expense report, which makes it easier for people who travel a lot to get their money back from the company.

SAP Concur Attributes

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

Yes

I've been using Concur more frequently for work since I've been traveling more recently and had a lot of expenses to submit. Concur definitely is not an intuitive program, but as you use it more and more you get the hang of it and learn its intricacies. The app makes uploading receipts much easier, and if you do it ASAP you don't have to worry what happens if you lose the paper copy of a receipt. My biggest issue with Concur is the expense approval process. If you don't follow all the requirements to a 'T' when submitting your report it'll get kicked back, even if its for the smallest little error. This makes submitting expenses much more tedious and frustrating than it needs to be.
  • Receipt upload
  • App integration
  • Travel booking
  • Expense categorization
  • Non-intuitive interface
  • Time consuming
It's much easier to have one, central location to book travel expenses and submit reimbursements. Concur automatically pulls in transactions from your corporate card, so you just need to save the paper receipts and attach them to each expense when submitting your expense report. Not needing to worry about making books separately, or keeping track of what expenses should be submitted is much easier because Concur takes care of all of it for you.
The product is easily scalable. My company employs over 10,000 people across the world and Concur is used company wide. During the pandemic, my Company has also provided work from home reimbursements to cover any expenses that have come up such as extra monitors, a new chair, mouse, etc. Concur is used to help reimburse us for these new expenses and it has created a simple, seamless way to get reimbursed during these uncertain times.
Concur was easy to integrate. As mentioned before, Concur is connected with our corporate card, so transactions are automatically pulled from our statement and show up on Concur, so you know which expenses you need to add to your expense report and submit receipts for. The only annoying thing about Concur is that you need to make sure that all expenses are classified correctly or your report gets spit back at you, which can be frustrating and delay you in getting reimbursed.

Product Benefits

  • Ability to sort expenses into reports for each work trip, which helps me stay organized
  • The app is a life saver for receipt management, many times I will lose the paper receipt of something but remember that I have a digital copy
  • Receipts through the Concur App
  • Travel booking and itinerary are integrated with Concur
Having all travel and expense reporting on one website makes it way easier to book business travel and submit expenses for business travel or meeting with clients. Concur can already be a frustrating website to use at time for submitting expenses, so being able to easily book travel and pull receipts and expenses from your corporate card statement makes it more bearable.
The only notable benefits of Concur is that it pulls in card transactions and lets you book travel on the website and automatically sends you your travel information. In my personal experience and from listening to colleagues, it does not save time with submitting expense reports. Very very rarely have I (or a coworker) submitted an expense report without it being kicked back at least once for corrections.
I only have experience using Concur Travel and Expense and have not used any of its competitor products. I've spoken with friends and old colleagues who have used competitor products and preferred them by a wide margin over concur. Unfortunately, I cannot speak from personal experience regarding other expense management software.
Best way to get better with Concur is just by using it more. Ultimately, if you want to learn to submit expenses correctly every time and how to submit any type of expense you're going to encounter while working, you should read through/reference your employer's concur expense guidelines. Yes, it sounds boring and can be tedious to do, but once you look over the guidelines a couple times you'll quickly learn how to correctly submit and classify different expenses so that you don't have every other report you submit kicked back to you. Doing this will save you lots of time and frustration in the long run.

Using Concur Travel and Expense