Concur is Perfect for Small Businesses
December 03, 2020

Concur is Perfect for Small Businesses

Shanele E. Thompson, SHRM-SCP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Invoice

Overall Satisfaction with Concur Travel and Expense

We currently use Concur Invoice across our entire organization. Each senior manager handles all invoices that relate to their department. It allows each manager to control spending and verify the accuracy and authenticity of all invoices submitted to our accounting department. We also use Concur Invoice to reimburse employees for expenses necessary to do their job. Anyone can easily submit an invoice to our invoice capture system using one email and attaching a PDF. Once it is uploaded into the Concur Invoice system, the appropriate party is notified that an invoice or expense is pending their approval and they click on the link to go directly to the portal. It allows us to have more visibility into what we are spending as a department as I go in weekly to verify that all invoices are submitted and paid and monitor progress towards our budget caps.

Pros

  • Accurately captures scanned image information into the system
  • Allows you to search invoices by number or vendor to ensure payment
  • Informs you when there is something needing your review/approval
  • Notifies appropriate parties when invoices have been processed for payment
  • Allows collaboration across departments
  • Allows for breaking up invoices that include expenses for multiple departments to be split out as needed

Cons

  • Sometimes I find there are multiple ways to access something. I enjoy having one access point. For example, I will click on invoices but then I will have to click invoices again to see the actual invoices
  • I would like to see when the amount requested for payment is different from the total amount of the invoice.
  • When you hit the "send back" button, I was told that is not the same as rejecting payment for the invoice. There should be a way to reject an invoice by the approver, especially if someone inadvertently submitted it more than once.
  • We have saved over $30,000 a year by not having to pay another finance assistant to handle invoices. All managers now handle their own invoices.
  • We have freed up five hours per week in time from our receivables associate to focus on other duties.
  • Processing time for invoices is a lot shorter than before implementing Concur Invoice.
As a small nonprofit, we found Concur Invoice to be just right for our budget. The sales associates were friendly and professional and were very transparent regarding what we were truly being offered.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

Concur Invoice works very well within our small organization. I have used Concur Invoice at the last three employers I worked for and I find it to be convenient, simple, and reliable. It works well when you have multiple departments that are accepting invoices, and it allows them to submit the invoice directly to the capture system instead of overburdening finance departments to cut checks. Checks are sent directly from Concur Invoice to the vendor. This is great because we don't have to worry about keeping checks on hand or obtaining signatures when our president is not in the office.

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