A great solution to track business expenses
Anonymous | TrustRadius Reviewer
Updated February 04, 2020

A great solution to track business expenses

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Overall Satisfaction with Concur Travel and Expense

Concur Travel and Expense is used across the organization by all team members. Each team member at the manager level and above has an account to submit all business expenses. Team members can buy their airfares, make hotel reservations and rent cars through Concur. Once the travel has started, they can submit all their travel expenses in one place.
  • Very intuitive software.
  • Allows tracking of all expenses in one place.
  • Easy to track approvals througout the organization.
  • The booking of airfare can be lengthy at times as it goes trought many steps. It would be interesting to use an interface closer to the one used by travel site.
  • Team members can either take pictures or upload them onto the websites, making tracking of expenses very easy and a time saving experience.
Concur is very intuitive and integrates well with our internal processes and SOPs. While Workday is also intuitive, we have a smoother experience with Concur. We tested both software with our team members, and a majority of them told us that Concur was more visually appealing and easier to navigate.
SAP of course! SAP and Concur are a naturl fit, and the integration is painless. Since both solutions are owned by the same company, the integration is natural and smooth. It is a perfect solution for our corporate needs.
We are able to focus on what is important for our team members. We used to waste time with incomplete reports, and team members were not always following SOPs for the submissions of their travel expenses. By integrating Concur into our accouting department, we have been able to simplify the processes, decrease the numbers of faulty and incomplete reports, and increase stakeholders' satisfaction.
Stakeholders' satisfaction has increased as a result of using Concur in our entire organization. Team members can submit report on their corporate phones, on the go. They can track the status of their expenses, and managers can easily approve expenses in one click. Overall, the process of submitting expenses has been simplified by using Concur as our business solution.
Concut Travel and Expense is the perfect solution for managers and above. Team members can easily track their expenses and submit report from either the online website or the app. Both are very intuitive and simple to use. Managers can also easily approve direct reports' expenses, and the platform can track the approval flow, making the process very smooth.

SAP Concur Travel & Expense Benefits

Very easy to use as it is very intuitive.
  • Ability to take pictures with cell phone and import them into a report.

Evaluating Concur Travel and Expense and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
We followed SOPs to ensure we would pick the best product based on our needs and wants. Overall, we are very pleased with the selection process.

Concur Travel and Expense Training

  • Online training
  • in-person training
It was nice to have someone available to go through, especially for our employees that have been with the organization for a long time.
The training was useful, but like many HR training, it was not always pertinent and relevant. Some of the training, especially for managers, is dry and not interesting. Learning-by-doing is always best!

Configuring Concur Travel and Expense

The configurability is right on target for this product!
Yes - we have customized the interface extensively - So it matches some of our other processes. We also made it more visually appealing and stakeholder-friendly.
Some - we have added small pieces of custom code - As previously mentioned, it was based on the integration of other processes.

Using Concur Travel and Expense

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Importing expenses from cell phone
  • Approving expense reports
Yes - It works very well, and it is very intuitive. One can take pictures of their receipts and upload them right onto the app.

Concur Travel and Expense Reliability

Very easy to scale across the organization.

Integrating Concur Travel and Expense