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Concur helps Lumen run the world's Internet
February 24, 2022

Concur helps Lumen run the world's Internet

Jamison Chochrek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Software Version

Professional

Modules Used

  • Expense
  • Travel

Overall Satisfaction with Concur Travel and Expense

We use Concur for many uses but specifically, I use it for Expenses and Travel. It makes life on the road super simple when you need to make travel changes, book reservations, or get receipts done. When you couple the SAP Concur Expense and Travel offering with their travel services company it is as good as it gets. We always have the option to access a live Travel Agent to help us in real-time with our travel. Changes happen, clients move meetings, weather impacts flights and when you just need to get back home, Concur is the tool I count on. There is no going back. Concur is how I go forward.
  • Expense Receipt Management and Reporting is easy
  • Travel options are clearly and quickly identified
  • Its super easy. You really do not need to take training. Its intuitive.
  • Seriously, as a road warrior corporate traveler, I have nothing to add. Concur gets it done. Maybe free drinks on the plane?
  • We could not operate as well as we do today with Concur expense. The manual method would be a nightmare.
  • Concur direct banking really helps Lumen run an efficient and transparent expense process.
  • Duty of Care is something all organizations owe to their people
Manual taping, stapling, photocopying, scanning, and mailing are the alternative. We really did not find an option short of doing anything or moving to SAP Concur. We did that back in 2009 and continue to invest and upgrade this platform as the ROI is easy to show.
SAP ECC, SAP S4/HANA, Lecacy Oracle ERP (via acquisitions)
It has helped our company Digitally Transform Expense and Travel technology and processes. This has saved us millions of dollars per year in raw cost and tens of millions of dollars per year in people and processes. More importantly than just the savings is that our Organizational Efficiency has increased because our people are empowered to get themselves to the right place at the right time. All the while, maintaining company spending, auditing, and reporting requirements.
It streamlines the approval process. Employee and Manager are the two key folks needed to approve travel and resolve any issues. The "Self Services" aspect for the employee and the manager makes this a no-brainer.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

SAP Concur really does own the Expense and Travel Market in my mind. However, when you look at the other products and offerings from Concur you learn that it really can do a lot more such as Duty of Care. Organizations have a legal and moral obligation to track and care for people they send on trips. Being able to track, communicate and even share data with family members during events is really helpful. Think of a natural disaster during a vendor conference. Tracking the health and location of your people, helping them make travel arrangements, and even communicating their safe status to family members are things Concur can do beyond travel and expense. This is just the tip of the Concur features really.

Using Concur Travel and Expense

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
Yes - The mobile interface is great. I can book travel, take pictures of my receipts and submit... all from my phone. In fact, I can submit a week of travel to AR for processing before I get home on Friday. I do it all from my phone as I am leaving the airport. It is just super slick!