Concur helps Lumen run the world's Internet
Software Version
Professional
Modules Used
- Expense
- Travel
Overall Satisfaction with Concur Travel and Expense
We use Concur for many uses but specifically, I use it for Expenses and Travel. It makes life on the road super simple when you need to make travel changes, book reservations, or get receipts done. When you couple the SAP Concur Expense and Travel offering with their travel services company it is as good as it gets. We always have the option to access a live Travel Agent to help us in real-time with our travel. Changes happen, clients move meetings, weather impacts flights and when you just need to get back home, Concur is the tool I count on. There is no going back. Concur is how I go forward.
Pros
- Expense Receipt Management and Reporting is easy
- Travel options are clearly and quickly identified
- Its super easy. You really do not need to take training. Its intuitive.
Cons
- Seriously, as a road warrior corporate traveler, I have nothing to add. Concur gets it done. Maybe free drinks on the plane?
- We could not operate as well as we do today with Concur expense. The manual method would be a nightmare.
- Concur direct banking really helps Lumen run an efficient and transparent expense process.
- Duty of Care is something all organizations owe to their people
Manual taping, stapling, photocopying, scanning, and mailing are the alternative. We really did not find an option short of doing anything or moving to SAP Concur. We did that back in 2009 and continue to invest and upgrade this platform as the ROI is easy to show.
SAP ECC, SAP S4/HANA, Lecacy Oracle ERP (via acquisitions)
It has helped our company Digitally Transform Expense and Travel technology and processes. This has saved us millions of dollars per year in raw cost and tens of millions of dollars per year in people and processes. More importantly than just the savings is that our Organizational Efficiency has increased because our people are empowered to get themselves to the right place at the right time. All the while, maintaining company spending, auditing, and reporting requirements.
It streamlines the approval process. Employee and Manager are the two key folks needed to approve travel and resolve any issues. The "Self Services" aspect for the employee and the manager makes this a no-brainer.
Do you think SAP Concur delivers good value for the price?
Yes
Are you happy with SAP Concur's feature set?
Yes
Did SAP Concur live up to sales and marketing promises?
Yes
Did implementation of SAP Concur go as expected?
Yes
Would you buy SAP Concur again?
Yes
Using Concur Travel and Expense
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
Yes - The mobile interface is great. I can book travel, take pictures of my receipts and submit... all from my phone. In fact, I can submit a week of travel to AR for processing before I get home on Friday. I do it all from my phone as I am leaving the airport. It is just super slick!
Comments
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