ConnectWise is a solid and reliable solution
August 04, 2017
ConnectWise is a solid and reliable solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
All our techs use this product to maintain and support various servers, workstations and one-off client IT assistance. We're able to keep our eye on critical systems and address any issues that pop up in real time.
Pros
- I've only experienced the system being down for ~ half hour in the 2+ years we've used the product. It's been very reliable.
- Our clients know that we can connect and troubleshoot systems even before they notice any issues
- I have enjoyed working with their staff as well (tech and sales).
Cons
- Setting up some features is difficult - One needs to be familiar and comfortable using non a non GUI interface
- Tech support is not always willing to walk me through certain configurations - and point me to articles which may not be very helpful or are out of date.
- Re: Licensing, I can't combine our 2 x ONE subscriptions with our ACCESS subscriptions in one interface.
- Increased productivity
- Cost is very competitive with LogMeIn, which is why we moved to ConnectWise
- Our clients enjoy quick and usually seamless remote support
- I would like to use more of the features, (some security related), but support is unwilling to provide this type of help. I wish there was an option to do this so I could!
Cost was reasonable compared with LogMeIn. Their interface and ease of setup of certain features were superior to ConnectWise.
Comments
Please log in to join the conversation