Item: ScreenConnect
Rating: 9
Author: Verified User

Overall Satisfaction with ConnectWise Control

Use Cases and Deployment Scope

I use ConnectWise to access everything from servers to the end user PCs. I never seem to have a problem with connection speed or access. In addition, having the ability to break down the view of connections by company, office, or user makes it easy to find the computer I am looking for. Works great every time!

Pros and Cons

Pros

Connection speed is always good
Quick access to groups makes it easy to find the computer I need to work with
Support has always been helpful and quick to respond when I have needed them

Cons

Work out the bugs with theme colors. Some themes cause connections to break and not work at all.

Return on Investment

The money saved in travel time is invaluable. With the ability to so easily remote into a system for immediate support makes the end user feel important.

Alternatives Considered

LogMeIn

I have used LogMeIn as well as ConnectWise. I find that they are both comparable in many features. The ConnectWise interface seems more simplistic and faster to navigate.

Other Software Used

LogMeIn Rescue

Likelihood to Recommend

A larger organization will be best suited to use something like Dameware for an active directory view of computers to access. I find ConnectWise best suited for small business remote access or a consultant to access multiple businesses.

ScreenConnect Feature Ratings

Comments

Please log in to join the conversation

ConnectWise review