ConnectWise Control Offers Excellent Screen-Sharing and Remote Access at a Fair Price
August 10, 2017

ConnectWise Control Offers Excellent Screen-Sharing and Remote Access at a Fair Price

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control

ConnectWise Control is used by my organization to facilitate tech support from remote locations. It is used by the IT specialist (myself) to assist other employees across the organization. It addresses the business problem of having distance between employees/users and the IT specialist.

Pros

  • ConnectWise Control does an excellent job of providing remote access to any machine, and makes the connection process simple and quick.
  • ConnectWise Control offers a wide array of options to make the interface customizable and to reflect your organization's aesthetic.
  • ConnectWise Control makes updating machines with access installed very easy.

Cons

  • There are no suggestions for improvement at this time.
  • ConnectWise Control has facilitated many new-hire orientations remotely for us. By using ConnectWise Control as a tool for training, we have directly grown our business as a result.
  • We have also utilized ConnectWise Control to offer assistance to employees hitting technical roadblocks on their machines. By using ConnectWise Control, we have the ability to help users stay on track to get their work done by remotely solving their problems.
We have currently not used any competing services comparable to ConnectWise Control.
ConnectWise Control is an excellent tool to connect to a user's machine from a remote location. It is also valuable in scenarios where you need to share your own screen with others.

ScreenConnect Feature Ratings

Screen sharing
8
File transfer
Not Rated
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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